L.M. Spa (977 reviews)

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Thank you L.M.Spa for a wonderful birthday treat. A true Spa experience with friendly knowledgeable staff, thank you Simone for the most beautiful Rose Quartz Facial and massage. The advice to make sure I enjoyed a birthday cocktail and some nibbles by the pool was just the perfect finishing touch after my swim. Thank you for making my birthday truly special. I will definitely be doing this more often xx

Comment

The ambience and the experience was awesome. It was an amazing girls day out. I feel refreshed and energised after the massage.

Comment

It was fine, but didn’t meet my expectations. The therapist wasn’t as refined or as polished as I would’ve expected from a Lancemore Spa. She didn’t create a relaxing environment - forgot the oil so had to leave the room to collect, didn’t wipe down my arms or legs, when she did use the hot towel (for my back and feet) she had to flap it about to cool it off as it was obviously set too hot. She audibly yawned twice and sighed many times. My hair wasn’t covered so got more oil in it than I expected to. She also seemed to fumble the towels and pillow which added to the non-relaxed atmosphere. Quite disappointed given the cost and will think twice about going again.

Comment

I was treated to a very generous spa voucher for Christmas. It was the Moroccan Melt Spa Package. The organic products were beautiful, and the therapist was friendly yet professional. It was a treat to relax and enjoy being pampered from head to toe. I would recommend this experience. Some feedback that would make the experience even better. The first thing I noticed on arrival was that the entrance to the spa was very dirty. Lots of leaves, dust and bird poo on the paving at the front door. This should be kept clean to be more inviting. At the Hammam Chamber, I was given a very small bath towel to use after the Hamman experience. It was more suitable for wrapping my hair. I would expect a bath sheet or two towels for a luxury spa - one for hair and one for body. I also had to request water as the water jug was empty. This is a hot environment, so fluids are essential. Staff need to pay attention to these details. When I returned to my locker before the second part of my treatment, the floor in the female bathroom was extremely wet. I slipped but did not fall. For safety, having some non-slip mats on the floor may be appropriate. I mentioned this to reception as a hazard. The remainder of my treatment was excellent until I was directed to the lounge for more time to relax and enjoy tea or water. There was no tea, so I had to ask for it to be replenished. As a luxury day spa client, I should not have to point out these issues. Overall, it was a beautiful experience but it could have been outstanding with a little more attention to detail.