L.M. Spa (1166 reviews)

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Comment from Jace- person who looked after me was the most unhelpful person, they gave me know instructions on what to do. I was also Not told we could use pool afterwards.

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Pool feels outdated and rundown, aesthetically not eye pleasing, saw mould, female changeroom could improve, anymore than two people feels tight, changing chair area situation right infront if the toilet, not very pleasant/claiming space. There were no basic complementary toiletries available, for the amount of money you spend here it was a real disappointment. My massage was also a let down. Would not recommend to friends.

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I feel terrible to give negative feedback and I wouldn't have, except that I have received this survey. I was really looking forward to this experience however I left feeling really flat. The lady that gave me my treatment was really lovely however the flow of the over all experience was poor. I arrived at 12:15 with 45mins to swim and enjoy a pool side lunch as discussed with the lady who took my booking over the phone. When I arrived I was instructed to go back to the bar to arrange lunch of which I was told it was a little inconvenient to go to the pool with lunch so I sat at the bar. I was told there was a large booking so I need to get a small snack which I did. After eating, I walked back to the pool room to find it locked and then had to walk around. I had 5mins remaining to swim of which I had to set a timer and couldn't relax as I was worried about not making in to my appointment at 1pm. When I was locking my belongs prior to entering the appointment I couldn't get my locker to lock so I was anxious about leaving my belongings. I entered the room downstairs shortly after 1pm and waited until 1:20 when I was introduced to my consultant. The consultant was lovely and I am not complaining about her therapeutic service however at 2:40 after my shower I was asked to enter the spa and a timer was given to me so that I knew at 3pm I had to get out and dry. The consultant did knock shortly after 3 to make sure I was finished in the spa. I sat waiting in the room in the dark about 5mins and thought that maybe I was meant to get dressed and leave. As I left I handed the keys to the receptionist who was on the phone. She did kindly ask her called to hold whilst she took my keys and wished me well on my way out. I found that I was leaving the car park at 3:15pm. So the appointment time with in the premises was less than 2hrs. I have never attended a spa treatment before so I didn't know what to expect but I really didn't feel like my Werribee spa experience was worth $280. Maybe it was as I am new to this experience. I was booking in for the Heavenly Decadence and a mini facial. Again, I would like to reiterate that the staff were lovely I just didn't feel like the over all experience was worth the $320 spent. I was using a voucher that my friends purchased pre covid. I was booked in at 1pm Tuesday 22nd Feb. Many thanks, Kelly Cristaldi

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Price has increased with no notice, my booking time was changed with no notification at all. Changing facilities are in desperate need of an upgrade, there hasnt been any changes in 12 years. Toilet paper holder in bathroom is broken, has been broken for some months now. When I made my booking the massage was priced at $150 on the website. When I paid at reception, I was charged more and when I queried the cost I was rudely told that the price increased on Sept 1st. My booking was made more recent than that and the cost on the website was $150. The $49 scalp massage is a few drops of hot oil and a quick massage. Also upon arrival there was no one in reception to greet me, I waited a few minutes and took it upon myself to grab a clipboard and fill in the form. When the receptionist finally came in I felt I was just an annoyance to her and the service level is not reflected in the price you pay. I am a regular user of the spa but I dont feel its good value for money anymore, I cant fault the massage but the overall experience is not at the level it used to be at.

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Reception under resourced and distracted, not focused on creating expreience. Difficulty with gift voucher processing detracting from experience, depite emailing the in advance. Overall level of cleanliness and general upkeep below what i expected given price point. Including in restaurant. Disappointing. The facial and massage themselves, were excellent.

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I had one of the worst massages there.. I had the mansion essential treatment, even though I indicated my preference to have a firm massage on the intake form, the masseuse really didn’t deliver. She never asked me whether the pressure was ok so I had to tell her to please go stronger.. it felt like she was tickling me for 60 mins and I could not wait for it to be over. The facial was ok, nothing special. I definitely don’t think that was good value for money at all.