L.M. Spa (977 reviews)

Comment

The facilities such as the pool and bathrooms were poorly maintained and were dirty, messy and sometimes broken. Overflowing towels, dirty sunbeds and rusted hand rails at the pool... Messy bathrooms with overflowing bins and used towels all about... Dead bugs and stains on the walls of the toilet stalls... Broken hinges and missing towel racks in the shower stalls, empty shampoo/conditioner bottles... just to name a few. The entrance walkway to the spa was completely covered in bird poo too. All together it wad not the ambience of a luxury spa. The treatment itself was nice enough but we will not be returning on account of the overall experience we had.

Comment

The steps to the spa are dirty and derelict looking in comparison to the beautiful grounds, but the welcome area makes up for this with a calming energy and welcoming staff. The spa waiting room downstairs is beautifully set up, but the spa rooms themselves could do with some better mood lighting and warmer, comfier massage beds. We felt cold and thought the rooms could really do with an update. The changing rooms absolutely need an update, with broken tiles, mouldy grout, stains and every toilet roll holder/soap holder was broken. The steam room seat was coming away from the wall where the silicone had degraded, so when you sat on it, it moved and felt unsafe. The pool area was clean and aesthetically pleasing, but the pool and "hot tub" were FREEZING cold! We tried our best to relax in the pool but had to get out it was too cold to enjoy. Overall it was quite disappointing and feels like it really needs an update. Please look at similar reviews to this, people really want to use and enjoy this space!

Comment

i dont see the sense of getting us to fill in a form prior to the massage if they then take no notice of it. I said not scalp or neck and i got both. The massage seemed very formulatic. Would not go back.

Comment

Bit of a bummer. I had booked this well in advance. And loved previous care ( Annya) but had a sweet young girl. Knowing she will improve. Even desk girl Evangeline took offence for constructive criticism. Spent my hard earned $ & little disappointed thats all. Especially knowing that in the past care was grouse.

Comment

I felt that the treatment today was a little out of balance. When asked about the pressure of the massage I requested firm, to which it was replied - it will be relaxed & firm. I felt that my body was completely oiled with little pressure at all (other than the shoulder blades). Then I felt the massage was rushed, the facial was repetitive & too much time was spent oiling up my hair. Overall I would rate my massage therapist a 3/10 - she didn't listen to my request.