L.M. Spa (1123 reviews)

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My first time visiting LM Spa was exceptional so I booked an experience for my parents to treat them. Unfortunately, this time, the experience was rather disappointing. The treatment start time was not respected and even though we arrived 20mins before our scheduled time, we were made to wait 30mins. The treatments itself started 10mins late and both my dad and I had therapists who were unsatisfactory. In particular, my therapist was sloppy, kept sighing and it was very clear she was taking every opportunity for a break. I did not feel at all rested and my 60-mins massage ended up being a 15mins of service with majority of the time spent just lying there. The hair mask was only applied on top and my hair started falling off as she was ripping them - absolutely dreadful and very painful. The facial was yet another let down - contrary to my first experience, the facial felt like only a cleanse. I really wanted this day to be special but it’s ruined it for me and my parents.

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There was an issue with my voucher but they didn’t check until after my appointment! Had to fork out when I shouldn’t have had to, they had multiple opportunities to check it prior

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Disappointing entrance to the spa. Dirty and uninviting. Very expensive.

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When I arrived for my treatment there was tree lopping out the front of the spa. I was assured that it would not be able to be heard when in the treatment room but that was not the case. The whole way through my treatment all I could hear was the chainsaw and the mulching, it wasn't just in the background it was loud. It really wasn't relaxing at all.

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dissappointed. its not cheap, and although the lady was lovely, i really dont think she was a qualified masseuse. My second time here, the first i paid for, this was a birthday treat, and ive been dissappointed both times, there are far better options in the area.

Comment

This is usually our favorite place to come for a mum's day off spa day. My hot stone massage and facial was excellent, I have no complaints there, however the rest of the experience was not great. The pool area was dirty, the pool water very cold, no choice on the food menu, ended up receiving very cold fries. Very dirty changing room facilities, hair all in the shower, no shampoo in one and the conditioner in the other empty, we were overcharged by $45, never received our bubbles as part of the winter warmer package, my 2 friends treatments were 20 minute shorter than planned, with a lady who was more concerned with her phone than the actual treatment. It felt as though all staff were new, the receptionist, albeit lovely, didn't know how to use the computer, the upkeep of the facilities is so far from what it usually is. We were really disappointed. We save weekly for this day out and it has left us feeling really flat. I would like to thank the therapist that completed by treatment (apologies I cannot remember her name) she was excellent, kind, warm and gentle at my request. A day with LM Spa is usually great, so I think this feedback is needed, to ensure you don't lose customers to what can be easy fixes. Thank you for taking the time to read my feedback.