L.M. Spa (1123 reviews)

Comment

Had the 30 minute jet spa. It was uneventful. It felt like a soak in the bathtub that I could've done in the room. They said they were going to set up the room with sparkling wine - I didn't receive that. There could've been at least essential oils or something to make it feel like a spa session. The light against the water was nice until I could see dead skin cells and blonde hair (not mine as I'm brunette) floating. It wasn't relaxing. There were minor points like offering us self service tea but no cups. The mannerisms didn't feel like a spa. It felt like "here's water, if you want it it's there." It didn't have the smell of a spa either. Nothing to start the journey into relaxation.

Comment

Hamman Session included as part of a Luxury Escape package was very disappointing. It consisted of a steam room and 2 exfololiant creams you applied yourself. The heat coming out onto your legs was far too hot and could not be tolerated. The bench to sit on had cloudy water indicating it still had the previous occupants cream in it. There was no alarm bell. I think it wa a quite dangerous. We only lasted less than 10 minutes rather than 30 minutes.

Comment

Felt letdown, as a result of how they market this spa, by the actual facilities. Extremely small changing area which can not use comfortably if someone else is in there let alone a large group, general upkeep was quite disappointing for a “luxury” (?) destination dated areas need repair, dirty etc, towels not readily available poolside had to wait around dripping wet in reception, people’s drinks and food let poolside long after theyve left, explanation of Hammam for 2 treatment felt rushed and given a tiny bowl of clay which was told was for whole body??? Im sure we were told to leave it on until it peeled off but no such thing happened. She also said briefly showers will come on at end of treatment werent shown where they were etc- well 5 mins before session finished lay back eyes closed on steam room lounge bench, was absolutely startled by a shower blast in face from above. I have been really excited to try this place and recieved a voucher for my birthday.

Comment

Facilities were rundown. Bird poo all over the front steps couldn’t avoid walking in it. Bathrooms in desperate need of industrial cleaning mould in the corners. Massage was $220 for 90 minutes was really a 60 minute massage stretched into 90 minutes by a head rub that went on way too long. Overall disappointing won’t be back. Staff were lovely.

Comment

Nothing has changed since I've been there the last time. It's noisy and not relaxing at all. Staff lacked motivation.

Comment

The booking process was not made very easy, due to the poor service of answering phones and not being able to book online. There was no confirmation reminders sent to remind you of your appointment and when calling prior to my appointment the staff mixed up my times. My first impressions were not great, but the rest of the service did improve once I received my treatment. I highly suggest they modify their booking system.