L.M. Spa (1195 reviews)

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The therapist did not introduce herself. She massaged over the spine and was very uncomfortable and had to use a heat patch after it because my back was so sore. I asked for light pressure as I am very skinny and prefer light relaxing massage.

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For Christmas 2024 my husband purchased a voucher for L.M. Spa. When I visited the spa house last year it was such an amazing experience. So much so, that I requested a spa voucher for Christmas every year. Yesterday I used my 2025 Christmas voucher and my experience could not have been any more disappointing. From the moment the therapist walked down the stairs, I sensed that this was not going to be a good experience. During the treatment, I had to fight the urge to get up from the table because it was a waste of my time and money. The therapist appeared to be unwell. She was sniffling and breathing through her mouth. I was breathing in her breath which was really disconcerting. If she was unwell she should have worn a mask. She also yawned a number of times. I was getting cold and advised her. While she turned the heater on and provided another towel she did not ask me if I was comfortable. I was cold throughout the treatment. The treatment itself was terrible. The therapist just wasn't focused. It would have to be the worst massage I have ever received. At one point she was rubbing the back of my neck, and it was rubbing, not massaging and it felt like it went on forever. She did the same with my scalp, to the point where I asked her to stop. By the end of the treatment I felt like an oil slick. I was absolutely covered in oil. I had to wash my hair three times to remove the oil. I was so looking forward to this experience and I was terribly disappointed. I came home and advised my husband not to purchase a voucher from L.M spa again. He was so disappointed for me. I have also woken up with a sore throat this morning. Please discuss with your staff the importance of wearing a face mask if they are not feeling well. We are living in a world where wearing a mask is welcomed and appreciated if someone is unwell especially if they are in a customer facing role. I am on two weeks leave and will be bitterly disappointed if I become unwell. Finally, your amenities are starting to show their age. The toilet and facilities are not of a standard I would expect from a Lancemore property. I hope you take all of the above into consideration. It appears L.M. Spa had dropped its standards and level of service during the past 12 months and that is very disappointing. Nerina Williams

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Didn’t feel welcomed when I walked in .. Gowns overflowing in basket & slippers all over the floor in change rooms …Treatment was shorter than paid for .. Therapist did a great job !!

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When we arrived for our appointment we were not even acknowledged until we greeted the staff ourself. The staff were not friendly at all, we did not feel welcomed. We were rushed to get changed and get ready for our massage, no drinks offered. We booked a 60 minutes massage but only had 45 minutes of massage. I was so excited that I drive all the way from south east Melbourne, however I was heavily disappointed. Definitely will be returning.

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Overpriced and under-delivered - the massage was perfunctory at best, the facial - well I have no idea what was going on, no idea on any products used or any recommendations. The door to the treatment room was opened three times during the treatment, not sure why. The lounge area is uncomfortable, we were offered no drinks (no idea what was in the teapot), and honestly it was just really disappointing. Try Endota spa at Balgownie to get an idea of what exceptional service really is.