L.M. Spa (1222 reviews)

Comment

The place is quite dated. Changerooms/lockers are flimsy or need maintenance and a good clean. Also, the changeroom/locker area needs to be bigger. Being Sunday, they needed more staff at reception. Having one person, she seem to be run off her feet, which affects the whole calm environment. Not her fault, just needed more staff. While the spa is dated and not very lux, the treatment (massage, facial and hair) was great. Therapist was great - no complaints. For the priced we paid, it's value for money.

Comment

Overall, the experience was good, but the receptionist came to me at 4.55 pm to advise me the Spa would be closed at 5 pm. If I wanted to stay longer I could, but I would have to drop my key at the Hotel reception. She did not advise me where that was and which way to go. I completed my client details, but the therapist attending me did not get this handed to her so I had to go through all the information again. I also requested the therapist advise me on each treatment she was doing, but this didn't happen, so I had no idea what was going on my face.

Comment

I was treated to a very generous spa voucher for Christmas. It was the Moroccan Melt Spa Package. The organic products were beautiful, and the therapist was friendly yet professional. It was a treat to relax and enjoy being pampered from head to toe. I would recommend this experience. Some feedback that would make the experience even better. The first thing I noticed on arrival was that the entrance to the spa was very dirty. Lots of leaves, dust and bird poo on the paving at the front door. This should be kept clean to be more inviting. At the Hammam Chamber, I was given a very small bath towel to use after the Hamman experience. It was more suitable for wrapping my hair. I would expect a bath sheet or two towels for a luxury spa - one for hair and one for body. I also had to request water as the water jug was empty. This is a hot environment, so fluids are essential. Staff need to pay attention to these details. When I returned to my locker before the second part of my treatment, the floor in the female bathroom was extremely wet. I slipped but did not fall. For safety, having some non-slip mats on the floor may be appropriate. I mentioned this to reception as a hazard. The remainder of my treatment was excellent until I was directed to the lounge for more time to relax and enjoy tea or water. There was no tea, so I had to ask for it to be replenished. As a luxury day spa client, I should not have to point out these issues. Overall, it was a beautiful experience but it could have been outstanding with a little more attention to detail.

Comment

Needs and update. Service was great staff were friendly. Music wasn’t relaxing and very repetitive