L.M. Spa (1195 reviews)

Comment

There were far too many kids and people in th pool area for it to be a relaxing part of the experience. The spa seemed understaffed as nobody was restocking towels or cleaning up day beds no longer being used. We enquired about upgrading to a sale advertised on the change room doors and were told it's not possible as the restaurant would need more notice. Surely the restaurant could have been called to check availability at least. One of the massage therapists was clearly sick and coughing during the couples massage. Overall quite a disappointing visit compared to past experiences.

Comment

Overall it was a very nice experience. However, not very suitable for elderly people as bathroom floor and pool area tiles were slippy, no hook for towel on door of shower and no handrail in shower. Bathroom area was a bit congested with only two toilets.

Comment

The place is quite dated. Changerooms/lockers are flimsy or need maintenance and a good clean. Also, the changeroom/locker area needs to be bigger. Being Sunday, they needed more staff at reception. Having one person, she seem to be run off her feet, which affects the whole calm environment. Not her fault, just needed more staff. While the spa is dated and not very lux, the treatment (massage, facial and hair) was great. Therapist was great - no complaints. For the priced we paid, it's value for money.