L.M. Spa (1123 reviews)

Comment

Overall we had a good day and enjoyed the 1hr massage . However I felt the premises is a bit run down and on arrival no run down of what we can do or expect so we just wondered around and found a nice guard who took us to a place for a nice lunch . We arrived at the Spa to see what we need to do and were just told to be back 15 minutes prior ,enquired about the pool and was told yes we could use the pool . We did use the pool and in the end we found out that we could get free towels and robes ... Questionnaire was completed not sure why as the areas we ticketed were not covered or discussed eg. I ticketed that I would like to know products used .. Staff seems overwhelmed and the pool area was tired with old used towels on bench seats for ages .. Did not feel like a calming place at all , I have had much better .

Comment

The treatment was fantastic and very relaxing. Treatment room and shower were fantastic and clean. I would suggest that you could offer a larger robe for those who don’t fit into a one size fits all. When I asked staff if they had larger robes I was told to put a towel under the robe. Surely I’m not the first person to ask for a larger size robe. Other spas I have attended have had options.

Comment

Firstly the drive in the road needs improvement! The treatment was amazing however in the room we need to be offered A pillow when laying on our back and warming or cooking eye masks as apposed to a face washer I’d prefer a weighted blanket or doona as I was cold throughout the treatment Disappointing we had to request our wine in the package and our gift.