L.M. Spa (1258 reviews)

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No hair mask was given as per the description of the package. At same stages it felt as though the therapist was distracted and wasn’t paying attention to the massage. The facilities are very old and need an upgrade.

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Staff we're lovely and friendly, but very expensive for what you got, and the room for massage was freezing and aircon fan going the whole time

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Temperature in the room was freezing

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I had a massage & facial on the day with my daughter, I have filled out the paperwork before to stay I have oily skin, not sure what they used for the facial, however I ended up with a bad reaction on left side of my face, very inflamed & bubbly, have been to the doctors & advised it is from a bad reaction.. unfortunately I won’t be going back there again

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The massage and facial were lovely but the venue itself was disappointing. The receptionist was sat eating lunch when we arrived which didnt set the tone for a professional experience, the showers and changing area was not very clean with quite a lot of hairs around and used towels thrown around. There were also used plates and glasses lying around on the table when we came out to relax. As a further note , the glasees ( which were plastic and again not what we expected) were only cleared away when we askwd for a glass of sparkling and they needed to take them to wash them for our drinks. I was definitely disappointed by the venue.

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Front reception was very accommodating, nice and very professional. Same with Joseph Restaurant. As for the pampering side not so professional one of the girls finger nails keeper stabbing her, nails were obviously to long for this profession. The massage it self was okay but not up to usual standard unfortunately. I think the ladies change room needs to be bigger and lockers updated could hardly fit anything in those. Not sure I would be in a rush to go back.