L.M. Spa (1166 reviews)

Comment

The pool and steam room are looking very tired and in desperate need of upkeep. Was a little annoying to be relaxing in the couch area and have a staff member constantly going in and out of the store room for towels and supplies. We had a sweet plate but it was 6 macarons on a slimy substance that made us thing that the water from the spa being filed had gotten into the plate and made the macarons soggy. We had a couples package and there were no strawberries on the plate which is a missed opportunity

Comment

Compared to previous experiences at LM Spa, this was quite disappointing. The waiting area downstairs was uncomfortably warm and crowded pretreatment. The locker room was a complete mess with every basket overflowing with used robes, slippers and rubbish. The floor was wet. No towels for showering. Just a really shocking state for cost which hampered the experience. It felt like things were overbooked making it unpleasant as staff were neglectful of spaces.

Comment

Massage and facial were excellent. Lunch inclusive in the package we received was very disappointing. The restaurant had terrible ambience (drilling and repair was being done on a nearby staircase) the wait staff did not make us feel welcome on arrival nor on departure. Have been to the spa several times and loved it but will not rebook a lunch package again as it really let down the day.

Comment

Beautiful environment and decor. Great overall service however too noisy. I could constantly hear talking and laughing of the next clients waiting, footsteps and the stairs the entire time of my 4hr package. Made it hard to fully relax and zone out.