L.M. Spa (1281 reviews)

Comment

I have visited the Spa a number of times but was really disappointed this time. I’ve previously rated the mansion for its attention to the small details but they were missing this time. For example no water in the waiting area, noisy portable heater in the room. The therapist had to leave the room a few times during my massage, this meant that my massage was interrupted and shortened in experience - ending at the same time as my partners. I did not feel it was value for money or the relaxing experience I was expecting.

Comment

The inclusions listed on the voucher was for a 60-minute Relaxation Body Massage, which is exactly what we expected to receive. Instead, we received a 30 minute Hammam steam room and only a 30 minute Massage which was disappointing. And as I have asthma, I was unable to utilise this part of the unexpected service. The spa was also a little run down. The entrance steps were falling apart, there was mould in the Hammam steam room and the pool area had missing tiles on most of the pillars.

Comment

The spa itself is lovely presented and plenty of available treatments on offer. Was disappointing to fill out paperwork then to acknowledge staff had not even read through for preferences during treatment. My husband and myself were expecting a nice quiet and firm massage but received the opposite. Will be sticking to receiving massages from our myotherapist in the future, better value for money.

Comment

It was fine, but didn’t meet my expectations. The therapist wasn’t as refined or as polished as I would’ve expected from a Lancemore Spa. She didn’t create a relaxing environment - forgot the oil so had to leave the room to collect, didn’t wipe down my arms or legs, when she did use the hot towel (for my back and feet) she had to flap it about to cool it off as it was obviously set too hot. She audibly yawned twice and sighed many times. My hair wasn’t covered so got more oil in it than I expected to. She also seemed to fumble the towels and pillow which added to the non-relaxed atmosphere. Quite disappointed given the cost and will think twice about going again.

Comment

I took my mum out for her birthday, it was such a great time spending with my family knowing that both my mum and sister’s treatment was good however my therapist july seems to be new even though i asked her to give me more firmer pressure and on certain areas it was the total opposite so what i have requested. Receptionist was such a lovely lady. Iiam a therapist myself and have always gone to so many massage places and this by far was the worst one. I felt bad to complain how i felt but im glad therapist emily did a great job on my mum as it was her birthday.

Comment

It's nice, not a luxury spa experience however. The pool is dated, requires maintenance and it's strange the saunas are located in the change/bathrooms. The bathrooms aren't luxury, similar to a public pool facility. The spa bath rooms are nice and private. The massage service is nice, but not exceptional, which if you are charging a premium you expect a premium experience from start to end. Overall not bad, the facilities could use improvement and it's missing the polish of some better Spa's available.