L.M. Spa (1166 reviews)

Comment

The package I got was the melting moment. The massage and facial was mediocre for the price paid. On the booklet it says the facial was 1 hour, but it was more 30 mins. I wouldn’t recommend anyone for this treatment.

Comment

I had a relaxation couples massage booked. The receptionist greeting us and the masseuses were very welcoming and professional. However, the front entrance to the salon was very dirty, including masses of bird droppings and a very dusty/dirty front door. The salon and treatment room was clean and tidy, however the shower & change rooms were dirty, untidy and very tired looking. The facilities are tired looking for such high end pricing. Unfortunately I am a qualified masseuse and therefor have very high expectations from my training. The young girl I had was lovely, however her draping and constant loss of client hands on contact was off putting. I indicated I liked light pressure and didn’t tick for my scalp or feet to be done. She must of missed this on my form, as she did both. She asked how the pressure was occasionally, but didn’t react or reduce pressure when my body language was indicating it was too hard. I pulled away when she did my shins & calves, but didn’t ease the pressure or ask. Troy’s masseuse did appear more experienced from what I heard. He did enjoy his massage. Just wanting to give constructive feedback, as if I wasn’t in the industry myself, I would not rebook or recommend the salon. I’m all about giving feedback to improve services rendered as I have been there before and had a much more enjoyable experience.

Comment

I had a facial at your Spa and reacted to one of the products. About 10 minutes into the treatment I told the therapist that my skin felt as though it was burning. She applied a toner (I think) which was very cooling but was only temporary. She then applied something from an eye dropper to reduce the redness. As my face was still burning I asked her to remove everything which she did. At the time, I thought that this was the safest thing to do.

Comment

You need to review and map your customer journey with lots of opportunities for opportunities in some of the initial touch points.