Utopia Hair & Makeup (1085 reviews)

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Very difficult to get an appointment when it suits, many days like Mondays always booked out.

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I have never before had to pay $80 to get my hair trimmed. It is a simple bob and took maybe 10-25 minutes. What a shock. I did not get my hair washed as I had already washed it this morning. No one told me the price until I went to pay. As a senior pensioner this is shocking that a shop in the Fairfield shopping centre should be charging so much. Eighty dollars😡😩😡😡😡

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Seemed like there was a lot of in-house tension which makes the whole experience rather unenjoyable.

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I had a regrowth bleach and tone & I still had small dark brown spots of where the bleach wasn’t treated properly. My roots were still very warm and brassy and left with the same banding sections from my previous treatment still in my hair. I was at the understanding that this session was the final session to get a full & even all over blonde.The initial appointment I asked for was all over bleach to fix inconsistencies of the blonde and make it as even as possible, I didn’t receive that service today. I left with once again, 3 different shades of blonde. Sometimes this salon does a great job and other times it’s a miss.

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Came for 2 simple kids haircut with one request of a shorter fringe (1cm) above eye brow. Asked for this twice and ignored. Fringe touching eye brows on both children.

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I recently visited the Salon and had a bit of a mixed experience. It started off wonderfully—the initial cut and style were absolutely amazing. The attention to detail and skill shown during the haircut were top-notch, and I was really happy with how it was shaping up. However, things became a little uncomfortable when it came time to remove the cap. I asked if I was booked in for a colour, and was told I wasn’t. After checking, it turned out I was booked in, but it hadn’t been entered into the system correctly. Although it was quickly corrected, I felt a bit awkward from that point on—as though I’d done something wrong by questioning it. When it came time to choose between colour and toner, I didn’t feel fully supported in the decision and ended up going with a toner. That said, the young man who took over the service at that point was absolutely lovely—professional, kind, and really helped turn things around with his warm and attentive approach. Overall, while the end result was still nice and the team clearly has talent, the miscommunication and the way it made me feel did take away from the experience a bit. I hope it was just a one-off oversight, because the potential for an amazing salon experience is definitely.