Sfumato Hair (5920 reviews)

Comment

Too crowded. And the wait times between getting to be seen, understandablet in 90% of cases on this one. But time to wait for someone to wash hair, then between hair and cut. Added half an hour to my visit. It's been forty on some occAsians. And even though the perfume from both sexes is nice, overall the heady mix of so many smells and add the body getting warmer, room close and warm. And the smells of all the product, a very rarely leave without some stage of headache.

Comment

I found it was a bit disappointing to go in for a root tint.. Then be advised by the female hair expert that it bottom parts dry should apply colour gloss.. Later be told that a $120/130 (with blow dry) has become close to $200.. Because )$99 root tint gets changed by staff to long hair tint.. Price should be discussed upon expert consultation.. I put it down to the short haired female staff not doing her job right.. Not friendly at all... The rest of the staff are just great :)) will keep going back.

Comment

rebecca is an AWESOME hairdresser can easily see why she is so popular please dont ever leave :D jasmine does V E R Y good hair washing :D:D please disregard ratings out of ten its not working properly at the moment

Comment

I was quoted only a few weeks ago an amount for the treatment I had and when I checked when I got there it was said that the prices had changed since the quote but they would honour the quote. It was mentioned a few times to me that next time it would be more expensive. I was there from 1.30pm to 4.10 my stylist was running late which I understand at this time of year, but I had said at 1.30 that I had to be at another appt by 4.15 would I make it I was told no problem, alas I had to call them at 4..15 and cancel. My stylist , I felt rushed my cut, and I had to continually say no I don't like the fringe and showed a picture we finally got close but I couldn't understand why it had to be so hard, I'm still not happy with the fringe other hairdressers have been able to manage to cut a pieced fringe. I don't think I will return which is a shame. I also think the colour was rushed. When you pay a premium price I expect to get a great colour and cut...disappointing

Comment

I've been going to Sfumato for years and have always been very satisfied with my experience, but unfortunately my visit today did not meet my expectations. Although I am satisfied with the work done, Scheduling was inadequate and I found myself waiting far too long. My appointment started 10 minutes late, my foils were removed and hair was washed 15 minutes after the colorist asked the assistant to do the hair wash, and I had to wait for 30 minutes with wet, cold hair for the stylist to cut my hair, which was very unpleasant. The appointment lasted 3 hours when it is usually takes 2 hours. I hope this was just a one off experience.

Comment

Hallo Sfumato team! While I loved Jasmine who looked after me, and found the salon amazingly friendly and professional, unfortunately I wasn't happy with the result once I got home. Under the bright lights at the end of my session (on Friday 15 July) I tried to convince myself my hair had the striking blond highlights I'd asked for, but deep down I knew it didn't! After three hours in the chair I didn't have the heart to say anything to Jasmine. She's a really lovely lady and a very talented professional but somehow what I wanted didn't come off. Talking to Jasmine at the beginning of my session, I had said I wanted to look noticeably blonder. I said this several times during our chat and even made a couple of jokes that I hoped I wasn't sounding like a broken record. She had explained to me that going full-on blonde would require a big commitment to return to the salon after six weeks for the re-growth and I guess she talked me out of going full-on blonde. HOWEVER I did show her a couple of magazine images showing women with striking blonde highlights and again repeating that I wanted to look significantly different from my current overall 'dirty blonde' shade. I believe Jasmine could have done something with balayage or similar to create truly blond highlights without causing too much of a problem in terms of later re-growth around the part-line. Having agreed to not go fully blond, I had said several times that I wanted visibly blond highlights, particularly around my face. When Jasmine showed me the shades she was planning to use I did say "that one looks pretty dark" for the undertone shade. But after her explanation, and seeing that she was also using a creamy light shade of blonde, I had faith that we'd arrive at the desired effect. We had to use toner twice as Jasmine believed the first toner was too 'ash' - so off to the sink we went for a second go. I wasn't too worried about this... Anyway, possibly the lighter highlights she did were too fine, but when I cam out, my partner couldn't even tell I'd had anything done! And looking at myself in my bathroom mirror, my hair actually looked a tad darker than it had before! There were 'highlights' but these were super subtle and not obviously blonde. Unfortunately I was disappointed to have spent most of the afternoon in the chair and over $200 to look pretty much the same (except for slightly improved parting line, glossier hair and a nice blow dry) as I had when I walked in. I phoned the salon the next day to politely explain that I hadn't been too happy with my results and would like a few more highlights. The hint that I'd been unhappy with my results and was wondering if anything could be done to fix it was ignored by the gentleman I spoke to. I know some salons will actually do a re-work if customers aren't happy and while I wouldn't expect this necessarily, it would have been good if he'd shown more interest in understanding why I wasn't happy with my experience. He simply gave me a list of appointment times and left it at that.