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Ella Baché - Charlestown (2066 reviews)



Ranked 39 of 39 in New South Wales

Charlestown Square, Level 2, 30 Pearson Street, Charlestown, NSW, 2290, Australia

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You can book at Ella Baché - Charlestown Charlestown online using our Book Now button located above. Select from a list of services offered, pick your favourite Ella Baché - Charlestown staff member and book from the dates available.

Ella Baché Charlestown is a multi-award winning Newcastle beauty salon conveniently located in Charlestown Square. Our team consists of professional, diploma qualified therapists who always strive to provide the very best in customer service and excellence. We have created an environment where clients experience a full retreat in indulgent surrounds.


We offer a large variety of day spa treatments to suit all clients, including both women and men. Exclusive Ella Baché facials, specialised facials, relaxation massage, hot stone massage, body treatments, gel nails, waxing and spray tanning to name a few.


Awards


Winner - NSW State Manager/Trainer of the year - 2021
Winner - National Therapist of the year - 2017
Winner - NSW State Therapist of the year - 2017
Finalist - NSW State Salon of the Year - 2017
Winner - Franchisee of the year - 2016
Winner - NSW State Therapist of the year - 2016
Finalist - NSW State Salon of the Year - August 2016
Finalist - Franchise Council of Australia NSW Excellence - 2016
NSW Therapist of the month - 2016
NSW Salon of the month - 2015
NSW Therapist of the Month - 2015
Winner -NSW State Therapist of the Year - 2015
Finalist - Lake Macquarie Business Excellence Awards - 2015
NSW Salon of the month - 2015
Winner - Outstanding New Business Award - 2014
NSW Therapist of the Month - 2014
NSW Salon of the month - 2014
Finalist - Lake Macquarie Business Excellence Awards - 2014
NSW Therapist of the Month - 2013


Reviewed by 2066 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Ella Baché - Charlestown were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 9:00 AM to 5:30 PM
TUE 9:00 AM to 5:30 PM
WED 9:00 AM to 5:30 PM
THU 9:00 AM to 9:00 PM
FRI 9:00 AM to 5:30 PM
SAT 9:00 AM to 5:00 PM
SUN 10:00 AM to 5:00 PM

Payments Accepted

Payment method Payment method Payment method
Payment method

Services

Facial Facial Tinting Facial Waxing Body Waxing Body Treatments
Tanning Make-up Massage Hot Stone Peels
Acne Treatment Laser & IPL skin treatments Laser & IPL hair removal Microdermabrasion Spray Tan
1/2 Leg Full Leg Bikini G-String Brazilian
Hollywood 1/2 Arm Arm Under Arm Back
Chest Packages


Brands Stocked



What our customers are saying about us

Commented reviews only




Adamstown
21 Jun 2025
Overall Environment Care

Service Quality & Prof. Advice

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Ultimate Question (Referral)



19 Jun 2025
Overall Environment Care

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Value for money

Ultimate Question (Referral)



19 Jun 2025
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)



18 Jun 2025
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Belmont
14 Jun 2025
Overall Environment Care

Service Quality & Prof. Advice

Value for money

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13 Jun 2025
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I am posting this an anonymous as I do not wish to single out one therapist as I suspect my experience is reflective of the salons culture. The therapist was welcoming and friendly, no issues there. However, from the start of getting undressed and laying on the table the experience went south. The therapist advised me she was going to the bathroom. Approx 7-10 minutes later, she returned. From there, the treatment was disjointed. Constant stop /start, then I tweaked that she was on her mobile phone. That was the experience for the rest of the treatment. I have never had a facial where for 25+ minutes, while a peel was applied, then a mask, I have laid there WITH the therapist in the room. Usually there will be a face or hand massage, foot scrub, something. The therapist then exited the room for another extended period to bring in more product which would usually be organised at the start. Then it was more phone. I could hear the discreet tapping, the click of the ‘off’ button, then the device being slid into clothing. It was a lot of money for an incredibly underwhelming, non-relaxing experience that I could have done myself at home. The behaviour of the therapist was brazen which indicates to me it is a habit she has been indulging for some time (and getting away with) and most likely she isn’t the only one (hence my choice not to include traceable details). Ella Bache used to be known for their superior service and spa experience and unfortunately both were poor. It will be Endota Spa from now on.

Response from Ella Bache

I am so sorry I am unable to respond to your reply privately. Please email me at emilydalecox@gmail.com - Thank you very much

Posted on 14 Jun 2025


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