Ella Baché - Charlestown (2090 reviews)

Comment

I had a very strange experience during my visit. I arrived at 3:15 exactly for my appointment, not a minute late. Nobody was at the desk when entering, so I took a seat. About 12 minutes later a staff member came out to inform me they would not be able to offer my service due to me being late. When I tried to explain that I was not in fact late, I was shut down quite abruptly and told that I was essentially lying as staff members had apparently been coming out and checking the waiting room during this time. I was extremely confused as not a single person had entered the entire time I had been sitting there. I was told that they would need to move somebody elses appointment in order to fit me in, insinuating that I had caused some sort of disruption. When the staff member tasked with my service came out she was quite rude. When I explained how confused I was she again abruptly told me that what I was saying was untrue as staff had been checking the waiting room. I asked if they could please check the cameras as I had been there the entire time and was told to calm down. I again offered to cancel my appointment and come back another time as I was feeling very uncomfortable with the situation and once again was told to calm down. This confused me even more as I never once raised my voice and honestly was trying very hard to be accommodating as I assumed there had just been a misunderstanding and that we could communicate and sort it out. I then spent the entire session worried that staff may intentionally ruin my service out of frustration. This was not the case and I was ultimately satisfied with the beauty service that I was provided, but overall this was an extremely awkward and uncomfortable situation. I can only assume that staff were potentially checking through the glass panel in the hallway door and therefor my view may have been blocked by the stock shelf. I would therefore suggest that staff actually enter the waiting area to check whether someone is there or not before accusing a customer of lying. I have used Ella Baches services before without issue, but this experience has certainly altered my perception of the business.

Comment

My feedback is that I received a brow tint & eyelash tint & the brow tint was semi acceptable but my eyelash tint made absolutely no difference. Not very pleased with this at all. Thank you

Comment

The lady who did my eyebrows with out asking me completely re-shaped them and took so much hair off. I am walking away from this appointment extremely disappointed and feeling insecure about my eyebrows.

Comment

Just disappointing to be told that I might have to rebook as I didn't shave. The appointment was for 1 h and lasted 24min. I was left with gel on my gel that I had to remove myself instead of being offered the warm towel and some soothing cream as I am used to. Very disappointing and after years being client and having my girls come as well, I am looking for another salon!

Comment

I was visiting from the Gold Coast and normally use Ella Bache in Broadbeach Queensland and tried Ella Baché at Charlestown, the tan was really sticky and wet and there was patches which I communicated to Ebony that this was a really different tan. I just got out of the shower After waiting six hours to wash tan off and I’ve got patches everywhere it has not worked at all and I would like a refund. It’s really disappointing as Ella bache and has high standards.

Comment

I recently had my arms waxed at Ella Bach Charlestown. I’ve been getting my arms waxed for about 15 years. This experience was more painful than any previous. After my appointment I noticed that patches of my skin were red where skin had been peeled and a noticeable sore bruise on the back of my arm where a unheated wax roller dragged the skin. It has been a few years since I’ve been to Ella Bach Charlestown where my previous experience was always of a high standard so I was disappointed with my recent visit.