Enlightened Hair Studio (2018 reviews)

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The team at Enlightened always go above and beyond - Ben did an amazing job today!

Comment

I have had amazing experiences here and I highly recommend. All staff are so professional and it shows when you see all of the customers smiling and happy when they leave! Wonderful welcoming environment and it feels so relaxing from the moment you walk in the door.

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Leanne is a fabulous hairdresser and always puts me at ease and makes me feel relaxed. Not only great consultancy but great execution. I had a fabulous head massage as well. Wonderful relaxing experience and so happy with my hair.

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Always enjoy coming here. Second time I’ve got due on my clothes though. I try to wear clothes that might get dirty but this is the entire collar unfortunately. Happy with rest of the service tho thanks.

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Chloe is amazing, she is friendly and always cuts and colours my hair to my satisfaction Chloe is the only stylist I have seen at Enlightened that makes sure I have no stain left on me when leaving, normallly I have to go home and do it myself before I can go out. Chloe is an asset to your team

Comment

I was really upset with the service here. I have been here 3 times before and each time I haven't walked out with the hair I asked for, which is frustrating considering the prices I've had to pay. The first time I came in July. I asked for chocolate brown. I walked out with very light brown hair, that looked almost blonde on my dark complexion. The second time, I again, asked for chocolate brown. Walked out with almost black hair, that only looked brown in direct sunlight. Luckly, after 3 months it lightened to the colour I wanted. Chocolate brown. I came in on Wednesday last week asking NOT to change the colour, just to touch up the colour and add some more highlights at the front. To which Libby seemed to understand, agreeing the current colour suited me, but then processed to completely change the colour? I left the salon with blonde. I have no idea where I gave the indication I wanted to lighten my hair, but Libby did not seem to be apologetic at all. The first two times I gave the salon a benefit of the doubt and stuck with the hair colour I was given and chose not to write a review to be nice and understanding. However three times in a row is not okay. I'm struggling to understand how after 3 appointments my hair still doesn't look how I wanted it to. Now I'm having to pay extra to fix my hair. I left the salon in tears that day, and I'm not one to ever complain about a service or even right a bad review, but I was really not happy at all. Ideally I would like my money back, however I know that's a lot to ask for.