Enlightened Hair Studio (1988 reviews)

Comment

I was really upset with the service here. I have been here 3 times before and each time I haven't walked out with the hair I asked for, which is frustrating considering the prices I've had to pay. The first time I came in July. I asked for chocolate brown. I walked out with very light brown hair, that looked almost blonde on my dark complexion. The second time, I again, asked for chocolate brown. Walked out with almost black hair, that only looked brown in direct sunlight. Luckly, after 3 months it lightened to the colour I wanted. Chocolate brown. I came in on Wednesday last week asking NOT to change the colour, just to touch up the colour and add some more highlights at the front. To which Libby seemed to understand, agreeing the current colour suited me, but then processed to completely change the colour? I left the salon with blonde. I have no idea where I gave the indication I wanted to lighten my hair, but Libby did not seem to be apologetic at all. The first two times I gave the salon a benefit of the doubt and stuck with the hair colour I was given and chose not to write a review to be nice and understanding. However three times in a row is not okay. I'm struggling to understand how after 3 appointments my hair still doesn't look how I wanted it to. Now I'm having to pay extra to fix my hair. I left the salon in tears that day, and I'm not one to ever complain about a service or even right a bad review, but I was really not happy at all. Ideally I would like my money back, however I know that's a lot to ask for.

Comment

I was very disappointed the stylist i online booked with was not aware of the service chosen prior to seating me. I have a multi layered style and my trim was the bare minimum lowest strands only which would mean my style wasn't maintained. I had to refuse to leave and ask for the rest of my layers to be trimmed. I was so uncomfortable I just left, and rang as soon as I got out the door. I was overcharged by a small amount for my service. Not certain how that could happen. Reluctant to return for a re-do. Have to find extra time to get there. Disappointed.

Comment

I can't rate the experience and service provided by Enlightened highly enough. I know that each time i go, I'll walk out happy. I wouldn't go anywhere else.

Comment

Always a friendly atmosphere and great advice

Comment

Hair cut by Leanne, got exactly what I asked for, highly recommend!

Comment

Actual amount paid was more than quoted. If you are going to charge a surcharge this should be told up front as part of the quote. I was a little annoyed about this.