Ella Baché - Capalaba (1505 reviews)

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I have previously had eyebrow waxing done before at the salon and I have been very happy. The last time I visited, just before Christmas, I felt like the therapist couldn't get me out of the salon fast enough. It was very disappointing.

Comment

Way over priced... $55 for a manicure that looks barely better than one I would do. I am sure a couple of years ago I would have paid $25 for the same experience.

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I had a facial and massage treatment and have been better for the same treatment. As a trained beauty therapist (have worked for Ella Bache in the past) I can say my therapist was lovely, although she did need to keep leaving the room. I feel the rooms were a bit dated and there were no small extra touches, the continuous hot towels are a bit too much to remove product, it felt sloppy. The room was quite cold, the heated bed was nice although a blanket offer would be nice. Tissues over the eyes feel a bit cheap, a nice warm heat pack and a few more easy but luxe upgrades could be nice additions. The product upgrades and sales are feeling a little forced these days also. A short consultation in the beginning would be nice rather than stopping mid treatment to ask for upgrades.

Comment

I was given a gift voucher for Ella Bache (Capalaba) and used it for a facial 3 days before my wedding. I was advised to have a chemical peel as part of my treatment, I declined the facial I had was somewhat enjoyable - the therapist had multiple rings on her hands during my treatment I found it a bit unpleasant. I also left the appointment was a rather large amount of product/face mask stuck in my hair/eyebrows - I understand the room is dark during my appointment but the reception area is well lit and none of your staff informed me of the white thick past-like material on my face. I found this out when I got home after completing my shopping - I was not impressed. I will have a hard time recommending you salon to friends and family.

Comment

The therapist was young and nervous but did a good treatment. She walked in on me when I was getting changed after the treatment so needs to give customers more time before cleaning up the room.