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Serenity at the Avenue (1469 reviews)



Ranked 21 of 40 in Queensland

86-88 Woodward Streets, Shop 1, Edge Hill, Qld, 4870, Australia

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Visit the Serenity at the Avenue website


You can book at Serenity at the Avenue Edge Hill online using our Book Now button located above. Select from a list of services offered, pick your favourite Serenity at the Avenue staff member and book from the dates available.

At Serenity at the Avenue, we aim to provide you with a tranquil haven where you can escape the outside world........... for a moment. We offer you the opportunity to enjoy the restorative sensations of massage, the delight of gentle body exfoliation and the renewing results of professional skin care....... it is a pleasure to welcome you to our world.

Reviewed by 1469 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Serenity at the Avenue were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON Closed
TUE 9:30 AM to 6:00 PM
WED 9:30 AM to 6:00 PM
THU 9:30 AM to 7:00 PM
FRI 9:30 AM to 6:00 PM
SAT 8:30 AM to 1:00 PM
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Brands Stocked


What our customers are saying about us

Commented reviews only





06 Jun 2024
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Response from Serenity at the Avenue

Oh, I would love to be able to discuss this with you. Please reach out, as I really endeavour to make sure everyone has a beautiful experience here. We can learn from your feedback :) Please, reach out. Kendall

Posted on 26 Jun 2024

Cairns
03 Aug 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

As I have frequented this spa in the past I was so excited to finally be able to afford to come back for my favourite hot stone massage as my previous experiences were wonderful. However was sadly disappointed this time. I didn’t want to say anything as didn't want to be 'that' customer or hurt the feelings of the massage therapist. I felt like they didnt quite know what they were doing. Almost no pressure was used, the scalp massage felt like hair was being pulled out and just hurt. I felt like I parted with alot of money for a service I could have gotten from my partner for free. It's really deterred me from wanting to come back 😞

Response from Serenity at the Avenue

I would love to talk you regarding your treatment, it is really important to me, and any small business that our guests rave about our services rather than feel disappointed. If you could call the salon 40 323 666 I would really appreciate it :) Kendall

Posted on 06 Aug 2019

Redlynch
07 Jan 2025
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I booked a 1hr 30mins massage. The cost was $226. Not only was I dressed & in my car by 1hr 15mins mark, it wasn’t a massage it felt like an oil application. I told the girl I prefer hard pressure but being a beauty salon I kinda assumed it would be a ‘relaxing’ massage. But nothing about it was relaxing. I was super alert the whole time waiting for the massage to begin. I was asked if I had any sore spots & I said L sciatica has been tender. The area wasn’t worked on nor avoided. I get massages all the time & I thought being so expensive it would be amazing. The night markets do a way better job & it’s $50/hr This was supposed to be my de-stress before going back to work & it was nothing but disappointing. I didn’t mention I had a $200 voucher until exit. I paid the $26 difference but had I have paid $226 for a 1hr 15min oil application, I would’ve asked for a refund. The girl was lovely so I feel terrible giving this feedback but not sure if massages are a service she should be providing. I’m sure she is amazing at facials & other services. I never treat myself & I felt like so upset when I left because I had been so excited about the appointment.

Response from Serenity at the Avenue

Thank you for taking the time to share your experience with us Tilly. I’m truly sorry to hear that your visit did not meet your expectations and left you feeling disappointed. We pride ourselves on providing high-quality services in our beautiful location here in Edge Hill and it’s disheartening to know we fell short. To clarify, our massage service is an 80-minute treatment designed to provide a relaxing and rejuvenating experience. We apologize for any confusion regarding the duration and will ensure our team communicates this more clearly during bookings. We also regret that the pressure and focus areas did not align with your preferences. Our therapists aim to tailor each treatment to individual needs, and we appreciate your feedback, which will help us refine our approach. I have attempted to contact you on two occasions to discuss this matter further and left voicemail messages, but I understand you may be busy. As such, I wanted to follow up with this email to ensure we address your concerns. Your comments about our pricing and your overall experience have been noted, and we will review our training and service delivery to ensure we’re providing the best possible value and care to all clients. We’re glad you found our therapist lovely, and we’d love the opportunity to make this right. Please feel free to reach out to us to me directly at the salon 40 323 666 so I can discuss how to turn this into a more positive experience for you. Thank you again for your honesty and for allowing us the chance to improve.

Posted on 12 Jan 2025

Innisfail
18 Feb 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I was disappointed with my treatment. The staff and salon was lovely but the treatment itself lacked professionalism. I have regular facials in various salons but unfortunately I won’t be going back. The price didn’t reflect the treatment.

Response from Serenity at the Avenue

Oh Ursula, I'm so sorry your experience with us was so disappointing :( As I have called you, I would love you to come back in and I can show you what you should have experienced. The therapist that you had your facial with, no longer works at Serenity, and I really do hope to see you soon :) Kendall

Posted on 19 Mar 2023

Manunda
08 Dec 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Not the best experience. Multiple comments about pressure that is too hard. Hot towel was dripping very hot water all over my body. Skull massage very unpleasant. Overall disappointed.

Response from Serenity at the Avenue

It is always really hard to hear when one of our guests is disappointed, it really is. As you had also written a review on google, I was able to call you regarding your experience. I look forward to when you have a spare moment to return my call, as this is really important to me. Kendall

Posted on 30 Dec 2023
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