Sapphire Essence (1229 reviews)

Comment

Absolutely amazing experience today from the team at Sapphire. Warm, genuine and professional service not to mention the fabulous hair services I received. Reminded me of days gone by where customer service was a priority as well as providing A1 hair services. I have around 3 hours of return travel to the salon and from what I received today, I’m happy to do that. I cannot thank the salon enough for my new do and their personal touch. Loved my experience. Thanks everyone at team Sapphire 💚💚💚

Comment

I feel very sad to leave this feedback because I actually love the place and the service you provide. This is my third time going there and I have provided vert good comments before (that's why I keep comimg back) but this time my experience wasn't the best. I went to get a toner again after getting a blowout treatment on my second visit that washed away my original red color (I knew this would happen and I was ok with this). I just wanted to go back to my original red color that you guys applied on my first visit when I got my balayage. The problem was that the color I got was a lot darker that what I originally had. I don't know if it was the new hair mask they just got and tried it on my hair, but the tone was even a bit purple, which of course was not what I wanted. What made me sad was when I mentioned this instead of acknowledging that the color was different, the response I got was: no, its the same. As if I could not tell the difference in my own hair. After a while I was told that the colour should become a bit lighter after a few washes and if not, I could come back and check with them. That is ok, but of course it was the answer that made me feel bad as well as the end result that wasn't what I originally wanted. When I went to pay, I ask them to confirm the price for me because they've had originally said 65 for the toner, but on the website it said between 25-40. Again, the response I got was: no, you're wrong, making me feel really bad and like I was trying to get away with paying less, which obviously I wasn't. So I actually had to show the website and the price list just to prove that I wasn't lying, but I ended up payingvthe 65,even though the website says a different thing. I suggested for them to update the prices online. It was really an unfortunate situation because again, I really like the service and how you work, but I just wanted to make the comment here because I was made feel like a liar and thatbI was wrong all the time, and that was not nice. Either way the service is very good and I wouldn't want to loose this place for this incident