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Ella Baché - Bairnsdale (1706 reviews)



Ranked 27 of 55 in Victoria

18 Service Street, Bairnsdale, Vic, 3875, Australia

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Visit the Ella Baché - Bairnsdale website




You can book at Ella Baché - Bairnsdale Bairnsdale online using our Book Now button located above. Select from a list of services offered, pick your favourite Ella Baché - Bairnsdale staff member and book from the dates available.

Our philosophy of personalised skin care has been with us from the very beginning.


We were created by Madame Baché in Paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin. 


Her immense passion for skin care has laid the foundations for who we are today. 


Reviewed by 1706 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Ella Baché - Bairnsdale were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 9:00 AM to 5:30 PM
TUE 9:00 AM to 5:30 PM
WED 9:00 AM to 5:30 PM
THU 9:00 AM to 7:30 PM
FRI 9:00 AM to 5:30 PM
SAT 9:00 AM to 1:00 PM
SUN Closed

Payments Accepted

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Brands Stocked



What our customers are saying about us

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09 Nov 2022
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Technician was lovely and very helpful, enjoyed the facial but was surprised and disappointed by the pedicure. No pedicure chair, just a foot soaking bath on the floor the same as the one I have at home, no equipment like a hard skin remover/shaver just again a foot file like I have at home. Because I had to sit on massage table for the pedicure, I had to lift my foot up the whole time during the appointment for the technician to be able to see and work on my feet, which was exhausting and caused muscular spasms, was the opposite of what I needed in a pedicure. I think investment in pedicure massage chairs such that are carried in nail salons is required, this has the foot bath in it which they need not carry away, reduces mess and its at a working height for the technician preserving their back and not requiring clients to hold up their legs. Also on the booking site, whilst very handy to have online booking there is no place to put gift voucher, which means ella bache takes out money prior to appointment which is then returned at appointment on presentation of voucher, since its weeks between booking and appointment your out of pocket that money until your appointment time even though you have a voucher.

Response from Ella Bache

Thankyou for providing this feedback, we appreciate you taking the time. The service delivery of our pedicures is an issue we have been trying to work on and have recently undergone renovation works to allow us a better space to provide our Pedicures. We are hoping this work will be completed by late January 2023 which will ensure a better client experience. Thank you for raising the issues with our gift vouchers and booking system, this is not an issue that we had identified so we are now looking for a solution. We really appreciate you bringing this to our attention. We look forward to welcoming you back to the salon soon and hope you love the new pedicure space once it is operational. The Ella Baché Team x

Posted on 07 Dec 2022



Tambo Upper
11 Nov 2022
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Paula is fantastic. I think the owners need to prioritise completing their renovations to the space though. It does not look as nice as it used to.

Response from Ella Bache

Thank you for taking the time to provide this feedback. We agree - Paula is fantastic and the heartbeat of our Salon. ❤️ We are disappointed our renovation works have taken far longer than agreed in our contract with the builder. Unfortunately, there have been issues outside of his control that meant he has been unable to complete the work within the agreed timeframe. We have a new finish date of late January 2023 and we can’t wait for the works to be completed so we can share the new space with our clients. The Ella Baché Team x

Posted on 07 Dec 2022




11 Nov 2022
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Meg was excellent. Really cared about getting the right result. Would definitely book Meg again. Thanks Jerry



Paynesville
17 Nov 2022
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

New rolla wax possibly doesn't work as well as other application(s) or perhaps a lapse in concentration and not checking to ensure all hair removed from legs. Having been getting waxed for 40 odd years and being an EB customer most of that time, I've come to know that a full leg pretty much goes from ankle to groin (crease where leg meets torso) on this instance I was left with the bulk of hair on my upper thigh.

Response from Ella Bache

Thank-you for providing this feedback. It is really useful for us so we can ensure we continue to uphold an excellent standard of service. Transitioning to the new style of waxing is because we will be able to improve on our efficiency and quality of service so we will review the techniques the therapists are using to ensure the treatment is being delivered the way it is intended. Again, we would like to Thankyou for bringing this to our attention. We are sorry your recent experience wasn’t to the standard that we wish our clients to receive. We will contact you privately in order to further resolve this. The Ella Baché team. X

Posted on 07 Dec 2022



Nicholson
24 Nov 2022
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

All Staff were lovely to deal with. Beth is especially helpful, talking me through what may work best for my skin and I'm happy with the results I'm getting. Glad I returned to Ella Bache Bairnsdale.

Response from Ella Bache

We’re so happy to have you back. 🤍 Thanks for providing this feedback. The Ella Baché Team x

Posted on 07 Dec 2022



Nicholson
01 Dec 2022
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Apart from a bit of noise outside the room I had a very relaxing time with Beth. Very professional and pleasant. Felt fantastic afterwards.

Response from Ella Bache

We are so happy to hear that you loved your treatment with Beth. We are continuing to look at ways we can reduce noise in the salon to ensure the best experience during your treatments. The Ella Baché Team x

Posted on 07 Dec 2022


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