Beauty On Rose (10118 reviews)

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Hello, I come to beauty on rose often and today came for the red light stim massage light me up package. The girl who gave me the massage was lovely, however it was terrible. It was supposed to be a relaxation destress and it was more remedial it was uncomfortable and it hurt. I really didn’t enjoy it and didn’t really want to pay, I’m not sure if she was new to massage but it really wasn’t good. I had a relaxation destress massage a few weeks ago and it was amazing I felt like a new person. Unfortunately today I was really disappointed. I don’t usually complain but I thought I should considering it’s a $200 package.

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I booked in for an eyebrow, upper lip, nostril and half arm wax prior to a wedding this weekend as I am part of a bridal party. The appointment was disjointed as I had two beauticians waxing me. The first beautician started my eyebrows and my upper lip which was ok but not great. She didn’t shape my eyebrows as requested. The second beautician was young and inexperienced. She did my nostril and arm wax and finished off my eyebrows. The arm wax was the most painful waxing experience I have ever had. She was pulling the wax strip paper the wrong way and has caused bruises on my arms. I have attached photos for your reference. She was pulling the strips across my arms rather than up and down. She did not place a towel over my legs and I left the room with strip wax on my leggings. Her technique was atrocious and she dismissed me when I told her that she was hurting me. I have never had an issue with beauty on rose and my mum and sister also have had waxing and other services done at the salon. The receptionist was apologetic and offered me a discount. I did not ask for a discount, I purely told the receptionist so the next customer didn’t have the same awful experience as me. I will return as a customer but I hope that I am not assigned to that beautician again.

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I got my eyebrows done there for the first time a few weeks ago and loved them. I went today and walked out very upset as to how my eyebrows turned out. It was clear I was not happy with them despite the girls telling me they looked great. I am the client and I did not like the result at all. To top it off I was given a 10% discount so still paid $62 for eyebrows which look horrible. I should not have paid at all. So disappointed.

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Please stop charging and having me pay prior to service complete as i booked and paid for a full all off bikini service but only had not even half hair removed.. .clearly overcharged. I nored this at counter on my way out bit was ignored everyone in a hurry to go home

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I have had my makeup done 2 or 3 times here and loved it I wasn’t overly happy this time with my experience My appointment was at 4:00 and my cousins was at 3:30 and she finsihed the same time as me I thought it was extremely rushed by only being in there for not even 40minutes and my cousin over an hour. I thought my lady wasn’t very chatty at all compared to the other lady and didn’t even give me any lipstick I had to use it at home. Generally all the girls are very chatty and friendly maybe it was just a once off but thought you should know

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My partner bought this voucher for my birthday, it started with the float which I didn't like (just not for me) however I also had someone else's ear plug go floating past me along with little things floating in the water. This made me get out in 39 mins and have a shower, it wasn't clean and I don't believe the water had been changed. The full body massage was more like a rub down. The facial was actually very good and so was the pedicure with a glass of bubbly so that saved the experience for me. Until I get a phone call 2 days later asking me to pay $30 because they had to remove a small amount of shellac of my toes, literally I would of had no more than one toe nail of polished on my toes as I had them done last in May, never have I been asked to pay extra to have polished removed. My partner paid $395 for this voucher and they call me to pay another $30 unbelievable!! I am so disappointed in the service and the audacity to ask a client to pay this. ShMe on you, we paid alot of money for a good experience and your company destroyed that by asking for more and not cleaning the float was also terrible. Not luxury at all now it really just feels like a grab for cash!!