Beauty On Rose (10118 reviews)

Comment

Because I told the beautician I had never booked an eyebrow sculpt before and didn’t know how it differed from an eyebrow wax/tidy, I expected an explanation. At the time of booking I had been told the eyebrow sculpt took longer than a normal eyebrow shape. I expected a discussion with the beautician about what options there were for my eyebrows, perhaps be shown some images, or asked about my preferences, but nothing like that happened. I was really disappointed with the outcome. I mentioned a concern that there could possibly be more arching and the beautician did a further tiny action that made almost no difference. I felt that as she had made no effort at all to discuss the process or enquire about what I wanted, it made me just want to walk away quietly. I didn’t feel special and I don’t like how my eyebrows now look :(

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Waxing service- beautician missed a lot of areas.

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I love BR as far as the over all feel and presentation, however most of the time the girls at the reception desk at not welcoming. I feel they put on a fake smile and can’t wait for you to leave so they don’t have to serve you. I’m not sure it’s because they are young or if they don’t like their job but it’s not a nice feeling from a customer experience perspective.

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The store is to cluttered. I was sitting down and constantly had to move my legs for people to walk past due to it being so over cluttered. Theirs is to mich in this store and has taken the class out of beauty on rose.

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I have been coming to BOR since it was on rose st. Normally I am really happy with the service but today was well below average and quite frankly disappointing. I arrived 10 min late but was not told that my foot scrub would not go ahead because of lateness. I was served by a very junior and inexperienced (trainee) therapist. She cut at least three of my toes with the nail file. Then was surprised I was bleeding asking ‘did you cut yourself?’ To which I replied ‘no - YOU just cut me with the nail file. And now the acetone is burning!’. This was my first try if the heel- Elujah pedi and I was expecting the gauze to be soaked (it was not). The shellac job was very average and then to finish the hit parrafin bag was very roughly handled and splattered all over me and the chair. This was is worth original price of $198 - I am a specialist and my hourly rate is less than this after 5 years in uni followed by 8 years of training and 5 years of PhD! I had a yr 12 student so this today. Also I would recommend not charging for shellac removal - most nail salons do not charge for removal if the client has it done at the same place.

Comment

I was very disappointed with my recent visit. My beauty therapist kept me waiting for 20 minutes after my appointment time to begin. I was told my service would not be cut short, however the team were cleaning the room around me before my appointment had finished and the music had been turned off with at least 10 minutes left of my treatment time. I had helped out and paid before my treatment so was not offered a discount or anything. For the price I paid I was really upset with the service I received. The treatment itself was fine, but I did not appreciate being kept waiting or having my treatment interrupted by the team cleaning around me. I did pass on my feedback to my beauty therapist upon leaving, and she said my feedback would be passed on - but I haven’t heard anything back.