Beauty On Rose (10120 reviews)

Comment

I had to leave midway through my pedicure after the only other customer was taking her 4th phone call on speakerphone. It was extremly disruptive and I could not even finish my treatment. I am also upset that no staff member asked her to keep the noise down or put her phone on silent. I was also not told that I would be recieving my treatment from a different therapist - when i specifically booked with Chanel.

Comment

Hand manicure I had only went for just on 40 minutes Not a great manicure , didn’t clean under my nails very inexperienced filling . No hand massage The 1.5 hr relax massage I had was average , asked for a little firmer but she struggled and it wasn’t consistent pressure whether firm or soft . The massage was very lucky to be 1.5hrs

Comment

I came in for a pregnancy massage and had to finish early because I got so hot, dizzy and thought I was going to faint. The massage therapist was lovely and kept checking that I was pk. She kept modifying things to try and keep me comfortable but you really need an air conditioned room for pregnant women in summer. There was no air flow, air con/fan and being covered in towels with an electric blanket on made me overheat and feel unwell very quickly. This could be easily avoided by having a split system and different set up for pregnancy massages in the salon to avoid this when we already run hot when pregnant.

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Usually really good experience at Beauty on Rose but found today’s therapist really unapproachable and difficult to discuss my concerns with prior to treatment.

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Incredibly unhappy with the service provided. At the end of the appointment as I asked for some stray hairs to be removed from my eyebrows I was told “generally clients don’t have this much hair for this appointment type” what an awful comment to be made especially considering I have been coming to beauty on rose for my eyebrows for years under the same appointment booking however with a different employee (Yam who is incredible and is deeply missed while on holidays!). I will never recommend Hannah to anyone. I walked out feeling awful about myself.

Comment

The ritual experience was meant to be 90 minutes. It started at least 20 minutes late and finished early. I did not get a scalp massage and very little shoulders, arm hand and foot massage. The massage was very slow with lots of no hands on time maybe preparing oils but it seemed to take a long time. As the name specialty I expected more.