Beauty On Rose (10495 reviews)

Comment

I booked into Beauty on Rose to treat myself with what I thought was a foot scrub, massage, scalp massage and facial. I selected the Signature Rose Ritual. The foot scrub was awkward as you sat in a corner and the therapist had to squeeze between your knees and the massage bed. I didn't feel relaxed as I was so bunched up. The massage was lovely. I felt very relaxed and loved the aromatherapy oils. My therapist was very good and gave a firm massage which is my preference. When I turned over, I barely had the therapists hands in my hair for a scalp massage - she ran her fingers through twice. She also pressed on my jawline once. I believe the service I paid for was not what was advertised. I never had a scalp massage and the "touch facial" description is misleading if all they do is touch your face once. I left disappointed as I was wanting a facial too. I feel that I can have a massage without the awkward foot rub elsewhere for much less.

Comment

The person who did my tan was great! Very professional and friendly however she is not the person I booked the tan with online. What is the purpose of selecting a person for your appointment when booking if you don’t have the appointment with them anyway.

Comment

After having attended the salon for over 15 years feel the service has deteriorated miss the expert service from Joanne

Comment

I had the deluxe rose manicure, while the staff and her work was lovely, I was very disappointed that the colour of SNS I chose was clogged/dried out, I was told to choose another colour, beauty on rose didn't have extra stock of available colours and there were no other golds to choose from. I now have a pink gold metallic colour on my nails that will not go with my dress as I had planned for a Wedding in two days. The colours to choose were dirty and old, and left an impression they had not be stocked for quite some time. The nail room is needing a modern update, the all black interior highlights everything that isn't clean and the crystals hanging in the centre of the room are a tangled mess. For the cost of a up market beauty place I did expect more for the stock, room and equipment. Not to mention the staff trying to find an ultra violet light that worked. The staff member was lovely, very professional and did a good job of my nails with the equipment and limited resources available to them.

Comment

I have been visiting BoR for a facial once or twice per year for approx 10 years now. I feel like every time I visit I start from scratch describing my skin, what works and what doesn't work and in particular what I'm allergic too. I would expect that these details would be on my file and clearly visible to any therapist. The treatment is wonderful and the therapist super helpful but some considered attention would be lifting it to a level commensurate with the cost.

Comment

There was no music playing in the room which made it less relaxing. The therapist left the room to ask for the music to be played but still no music. Also I was booked in at 1 but didn’t get called in until 1.10 (the therapist apologized for running late) but my 90 minute booking still finished at 2.30