Beauty On Rose (10923 reviews)

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I spoke with the front desk following my appointment to provide some feedback. Whilst the therapist was a lovely person, the service was not to the standard or quality I have received previously. I was very unhappy with the overall experience ant the time and ended up with a sore neck and shoulders afterward.

Comment

I am very unhappy with your decision to no longer offer shellac file and polish - I don’t want a manicure, I want a file and polish. I have been coming here for more than 10 years for my nails and I won’t be coming back

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I was pretty disappointed with the massage, it was supposed to address the areas I had put on the form, the room was cold and there were lots of noises from being made getting things out from the massage therapist. It seemed like a total rip off to be paying $190 an hour of interrupted peace. This was supposed to be a pregnancy message which I couldn’t use for two years and has taken me a long time to carve out time to get this done. And then to get there and no receive what I would have thought as an elevated experience seems strange to me. This is not to have a go at the therapist, she is doing her best I imagine she’s under a lot of pressure doing a range of therapies for people over the course of the day. Instead it’s disappointing that you don’t seem to see the value in your customers.

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The consultation was very quick and I ended up leaving not happy with the result. The beautician seemed to want to get the job done quickly and there was little care. I’m not happy with the final shape and will not be returning

Comment

Because I told the beautician I had never booked an eyebrow sculpt before and didn’t know how it differed from an eyebrow wax/tidy, I expected an explanation. At the time of booking I had been told the eyebrow sculpt took longer than a normal eyebrow shape. I expected a discussion with the beautician about what options there were for my eyebrows, perhaps be shown some images, or asked about my preferences, but nothing like that happened. I was really disappointed with the outcome. I mentioned a concern that there could possibly be more arching and the beautician did a further tiny action that made almost no difference. I felt that as she had made no effort at all to discuss the process or enquire about what I wanted, it made me just want to walk away quietly. I didn’t feel special and I don’t like how my eyebrows now look :(