Beauty On Rose (10118 reviews)

Comment

I haven’t visited in salon for a while and the place has changed a bit. Yes, I was offered a drink, I asked for a tea and a water. When taken to the polish wall (which was very messy and the polish appeared old or cheap branded polish) the water jug was pointed out, which I could help myself to. I thought that strange as I was be in a recliner having a feet treatment and helping myself to water would prove difficult. The recliners remain super comfy. The foot bath wouldn’t have lasted more than 2 mins, so when the therapist started on my cuticles they were not soft and ready and it was very painful. I pulled my feet back a few times and said it hurt, she didn’t change her approach so I suffered through thinking it would only be a minute. Then straight into the roughest, most aggressive filing of the soles of my feet. I’ll admit they were rough skinned heels, but this process had my body shifting in the recliner from the force of the filer. Is it a new style of filing? It felt like a cheese grater. Then we quickly moved to the buffer, my heels remain a little rough and could have done with more of a course file than a cheese grater. Then my therapist vanished with no warning and popped back with the bags of wax. This was the best part of the treatment. Not sure it was $99 worth, but it was the best part. There was almost no communication throughout the process, I wasn’t even asked how short to cut my nails, I do like them short which is lucky because they are very short. Straight from the relaxing wax I had tissue roughly shoved between my toes and the polish was applied. No base coat. I had selected a pale glossy pink. It needs a base coat. Also I am paying $99, I expect a base coat. The therapist applied 3 coats and it is still streaky and patchy. I questioned why it looked like that and my toenails were blamed. I am 44 years old and my toenails have managed to be painted very well thousands of times. She did offer to add a fourth coat, after adding the topcoat. I thought this was ridiculous, I laughed and said not to worry. No massage or relaxation occurred. There was communication about what the process would involve or anything. At the end I was told to wait 10 mins and remove the tissue myself and she left the room without saying goodbye or asking if I enjoyed my treatment. I am honestly very disappointed and have waited until the next day to reply because I wanted to sleep on it before responding. I will remove and repaint my toes this weekend. I can’t be sure that I will return.

Comment

I was very disappointed about my service experience; unfriendly service at the counter and I had to wait for the massage masseuse for at least 20 minutes.

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Eyebrow wax & Tint $46. Ridiculously expensive

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Although the lady who performed the service was polite and friendly, I don’t feel the money I spent on the facial $179 was value for money. It was a basic facial and I I wasn’t given the full 50 minutes of treatment. Approx 10 minutes was spent discussing the treatment with 40 or so minutes of actual treatment. There was no discussion regarding the extractions performed or aftercare and I had to ask if they were successfully removed. Only then was I told that some could not be removed.and that a cream sold at the salon might help. Had I not asked, I feel there would have been no feedback given about the success of the extractions.

Comment

The room for the massage and my feet treatment was very cold and generally I do not feel the cold Massage was very good I would not have the feet treatment again / not value for money or enjoyable at all and I was expecting slot more than what I got No massage at all of the feet or chins/calves Feet soak very short , was expecting more

Comment

Please note this review is based off the service I received from Tahana for the full arm wax . The professional which did my leg wax was excellent in every way . During my arm wax the wax was not coming off . When I asked her why that might be she advised because she had put it on too thick . As a result I have bruising on three different parts of my arms as well as hair where the wax never came off . I thought perhaps she may be new to the industry however she advised she had been in the industry for years and at beauty on rose for 2months . This is not the type of service or experience I’m used to experiencing at Beauty on Rose . It’s the first time I’ve been disappointed.