The Basin Haircutters (2829 reviews)

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The lady who washed my hair was a little bit rough. Especially with the head massage. Maybe she is used to washing men's hair. It wasn't a problem, but a bit gentler would have been preferable.

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Zanna was fantastic - warm, friendly, very knowledgable and led me in the right direction with styling, colour etc. Can't wait to go back!

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I have always enjoyed my time at The Basin ,Steve and his staff are always welcoming and friendly smiles all around. The coffee is not bad either .

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The stylists and assisting staff are always lovely. The waiting area is comfortable and there are a nice mix of mags to inspire. I notice the lighting sometimes feels a little hard on the face when looking in the mirrors (a combination of age and fatigue?!) I wonder if making long-time customers or subscribers special offers by pairing services (eg. hair cut/colour and tan for summer, cut/blow dry and brow shaping for winter), might make the regular appointment a bit more exciting?

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Chloe is outstanding as a person and hairdresser. Just so value the way she cares for my family. Not sure I like the new look Salon but that could be me !!

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Really enjoy my visits to The Basin and I'm a devoted fan with regular appointments every month. The only thing that would make the experience even more enjoyable is to not be kept waiting for 15 - 20 minutes for the appointment to start. While my wonderful hairdresser is always apologetic and I'm treated to a coffee and a magazine while I wait in the chair, it'd be my preference just to start on time, or soon thereabouts. I completely understand that everyone is doing their best and working hard so this isn't a complaint by any means. If possible, a curtesy call to let me know that the hairdresser is running at least 15 minutes late would be fabulous.