Pure Indulgence - Robina North (2525 reviews)

Comment

I was gifted a gift voucher for my birthday and decided on a deluxe hot oil pedicure and also booked shellac removal. The removal took at least 30 minutes and now I have a sore toe from repeated application of acid tone and filing. I was half sitting and half laying on a treatment table and when pedicure started half to bend my knees to put my feet in a large bowl filled with warm water that was lucky if it reached my ankles and that was my position for close to 1 hr with the therapist leaning against the bowl so it didn't fall off the bed whilst she was trying to complete what was supposed to be a pamper service, so uncomfortable. Also the entire time she was trying to remove the shellac she didn't stop talking and was definitely a glass half empty outlook on a lot of things. If you are going to charge premium prices for a deluxe service then provide that service.

Comment

Service I received , I could have done at home. 25 min of my 50 min treatment was just spent laying on bed with cream on my face . I was expecting a relaxing treatment but there was not really much of this . With other facials , neck or hands or décollage would have been massaged whilst I was Laying there. I’ve had many facials so I do know what to expect and this did not Offer anything like others . This was nothing special at all for over $100 !

Comment

I was disappointed with my experience. I had my appointment at 4:40pm and the facial felt rushed my facial didn’t fully start until 4:50 and finished at 5:18. This was my first time at pure indulgence but I didn’t enjoy the facial at all, you can hear all the staff walking through the hallway talking and banging on walls in the rooms next door. I understand at the end of the day staff want to go home but when you are paying $75 and it is not relaxing or enjoyable it is a bit disappointing.

Comment

Was in general not overwhelmed by this facial. I found the sheets on the table didn't really reflect what I would call a super clean environment. They did not use anything around my hair and face like a headband to protect may hair from products so I left feeling very greasy (Dermalogica do have a great headband and this type of thing should be used in my opinion). I also would expect the person doing the facial to advise customer of each product that was going to be put on the skin as they proceeded or at least ask if you wanted to know this as it progressed. I had a gift voucher for this procedure and was misled on changing it to another similar procedure that there would be no out of pocket difference. As it was a gift from someone else this should have been made clear to me before I went in. Not after I had finished when I was presented with paying the additional costs.

Comment

Unfortunately my experience was negative. The massage was very repetitive and it felt like a gentle stroke despite asking for medium to hard pressure. I am very disappointed as I now have to pay for an additional massage elsewhere as non of my muscles where massaged and I still feel very tense. I am a new Mum and find it difficult to find time for myself.

Comment

My mother and I were given a voucher for Mother's Day. We went to the Robina store on the 28th July. For me and my mum we felt it was a bit of a rush job. I also had my eye brows tinted and waxed, there were still hairs that should have been removed. The most time spent was trying to sell us products after the treatment.