Pure Indulgence - Carindale (2054 reviews)

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My massage was in a very small room. The massage girl could barely move between the bed and the wall. It made it quite uncomfortable. Then within 5 seconds of finishing the massage she tried hard selling me a pack of massages. I know selling is a part of the job but it needs to wait until I'm out of the room at the front desk instead of half asleep still laying there mainly naked. It was inappropriate. I won't be going back there for that reason.

Comment

im a regular who every month gets a lash tint and brow wax - this visit the therapist confirmed my treatment before starting - only to be told that id only been booked in for the brow wax. Completely puzzled as to how this is the case given i had said both last month when i booked back in (and always get this). Was originally made to feel like it was my fault that the treatment wasnt right and was told that she (the therapist) would have to confirm she had time to do the rest - very much felt like it was an inconvenience until she returned and said that yes she had time. Lacked the head massage or hand massage that usually goes with it. I think this is now 4 months in a row this has happened. Today was the last straw - i dont think i will be returning especially given the value for money doesnt seem to be there any more (even more so with the price increase at the end of the month)

Comment

I recently visited Pure Indulgence, Carindale (level 1, near Big W) and my experience wasn't the best. Whilst the staff were friendly, they didn't make you feel welcome. You know when you walk in a store and the staff are so awesome and welcoming that it makes you feel happy and comfortable? Yeah, I didn't get that feeling here. I saw a nice young girl for an eyebrow wax. Honestly, she did the quickest eye brow wax in existence. Just 1 strip of wax along the top and bottom of the brow and bam she was done. No plucking, no pencil outline before waxing, nothing. I have a good friend who works at a different pure indulgence store (who is amazing may I add) I told her about my experience and she asked me a series of questions....did she do this? did she do that? My answers were no. She has since told me to make a complaint. If you want a quick wax, with stray hairs left over and wax residue in your brows from a girl who is purely just trying to sell you this "amazing" brow powder for $39 or a series for $185 then by all means, go right ahead and good luck!