Pure Indulgence - Carindale Concept (1966 reviews)

Comment

I booked in for a g string wax which I would assume would mean you could wear any g string and not have hair showing. I have just called and been informed that this apparently is not the case so I feel very mislead considering I am going on holiday tomorrow and spent $42 to get ready to wear Togs while I’m away and it’s not completely hair free. Very disappointed with this weird choice of name for a service which is not as advertised

Comment

Needs some experience in waxing.

Comment

I was disappointed tonight returning to a your salon after a little while. Whilst the therapist was absolutely lovely, I felt the quality of the wax received was quite possibly the worst waxing service I've ever had. I have never been asked to check my g-string wax in front of a therapist before and after doing so (rather uncomfortably,) I realised my wax was more of a bikini wax. The therapist told me she usually checks with 3 fingers. I can guarantee that I barely have one finger that has been waxed in. I didn't feel comfortable enough at the time to argue this with her and show her. Yes, I know it has been 2 months since my last wax, but I have not received a g-string wax tonight. I would have rather paid a little less and asked for a bikini and don't feel that I have received a $40 salon service. I would prefer next time to go to a salon that is a little dearer, but who are very thorough and professional in their service. They don't mind waxing a little of the inner thigh if necessary and will use tweezers to ensure a thorough service is provided for those stubborn hairs. Afterwards, they will also apply aloe vera or powder explaining how to take of the area to prevent ingrown hairs and they will also take more than 15 minutes to complete a g-string wax (!) being considerate of the client's privacy and taking care to cover one half of the body while the other half is being waxed. I would like to suggest that the salon review and discuss waxing expectations with all personnel in order that clients can receive consistent waxing each time they come in. In the time that I have been to your salon, each therapist seems to have a different way of going about the waxing. I have heard a few negative reviews from friends regarding Pure indulgence but have never had as poor a service as I had tonight. I don't like to complain at services or confront people (sorry I couldn't complain more at the time) but I do hope that in writing a review, you are able to improve PRACTICE at the salon and ensure that all staff take care to ensure the client receives an amazing service that they will happily return to. Hoping the facial hubby bought me for Christmas will be relaxing and a more worthwhile experience. Thank you. Kind Regards, Michele Ps. We live in Carindale, not in Wakerley.

Comment

My treatment felt rushed. It was as though they didn’t care to be treating me. They also didn’t use enough oil, particularly during the hot stones portion of the treatment. I have never had such a poor treatment as that from Talisha before. I went to relax and ease my sore back and instead left disappointed and with a headache. It was also frustrating to discover that the series I have previously purchased can only be used at the one salon, however Westfield Carindale has two seperate clinics and I was unable to book for a massage at my usual one. Having to pay for a treatment when I have several on a series was a very rude shock and if I knew beforehand I never would have gone.