Miss Gertrude (3344 reviews)

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Very pleasant atmosphere - but maybe you could try to reduce unneccessary "walking". It felt as if there were more staff than customers and a lot of walks back and forth. The floor material does not absorb noise well so it feels a bit stressful.

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You need to train all staff members who talk on the phone. I was told price after talking though options of my cut colour would be no more than $270. This is the max price but likely to be less as I've given you the max possible price. I was charge $300 which is not what I was expecting with the excuse that the person on the phone must have been a junior. This feels like obvious lying. I chose this salon as you have prices on your website & seemed to be more up front & honest about costs. I particularly dislike being told one thing & charged something else & im debating if I will return due to this. It may not seem like a large difference in price but everyone has their own budgets & if you can't give out prices on the phone just don't!!

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No head massage :(

Comment

I had a rose gold balayage done, however my hair basically looks exactly the same, not one person has noticed it looks any different. So I am not really happy with the result, I feel like it was a waste of money. Spend over $200 to look exactly the same.