Heading Out - Fitzroy (1700 reviews)

Comment

Not the best customer service

Comment

The salon itself is lovely and the staff are nice. However, my hair turned out completely different to what I asked for and I hate it. I came in with light balyage that had a slight pink tinge to it left over from a previous pink toner. I asked that the pink colour be lifted and the underneath colour be toned as light as possible. They lifted the colour and when it came to toning told me they wanted to "balance out the colour" a little. Having told them I wanted light hair in the beginning I agreed assuming they knew what I wanted ( they didn't show me a colour chart). The end product is an ugly brown colour which when I questioned was told it might just be the salon light or to wash it a few times. In a different light and after a few washes as soon as I got home its still an ugly brown and completely different to what I asked for. I left the salon in tears at how much I hated my new hair.

Comment

The girl was quite slow and needed me to stretch out a lot. I've been coming to you for the past 6 or so years and this is the most work I;ve had to do during a wax and did not find it relaxing at all. The girl kept having to move my hands to help her and put my legs in strange positions. I don't mind helping here or there, but to do it consistently and for the appointment to take so long was not worth the $61.