Heading Out - Balwyn North (813 reviews)

Comment

I went here without any expectation, due to my long thick hair with previous colour and cut from else where. Unbothered by what I could have done or what they could do with time available. Simply wanting any advice or recommendation from them and going to a wedding that day. I’m not sure if it was miscommunication or this is how the owner speaks to a lot of clients but she was so loud and so rude for absolutely no reason on my part, it was humiliating and shocking. I was having an especially hard day so I did not handle it well emotionally. I then heard her yell and speak worse to a mother and daughter while I was there. The way she spoke to other staff that seemed to walk on egg shells. For this alone I would never go back here. I chose this place because everywhere was booked out and all the good reviews. Maybe she was having a bad day and expecting bad customers but it was no way to treat anyone, especially when you go there to spend nearly $500. Very disappointing. Other staff members seemed lovely but sadly my rating reflects my overall experience.

Comment

Minh does the best job he’s brilliant accurate and artistic - and quick

Comment

wonderful experience great hair cut thank you Heading out Balwyn

Comment

Fabulous experience as always. My blonde is stunning and my hair finally feels healthy again. Thank you so much

Comment

I had a fabulous experience for my first visit to Heading out salon. It’s a lovely, very clean and comfortable salon. The staff were all so friendly and helpful with suggestions and advice. I love my new colour and Minh gave me a great haircut. I am looking forward to my next visit.

Comment

I was in the salon for an unreasonably excessive amount of time - 4 hours and 45 minutes, and it wasn't even a full head of foils! In over 20 years I have never known a hair appointment to take so long. Whilst the hairdresser was very polite and appeared reasonably competent, it was very difficult to communicate effectively as his English language skills were very poor. To make matters even worse I am not happy at all with the end result, the colour is not as we discussed (even though my colour was on file) and my fringe was cut halfway up my forehead (not at all as discussed, but I am least concerned about this as it will grow). The two hairdressers said how happy they were with my hair at the end (which is great for them!), but I couldn't be bothered to say anything as I just wanted to get out of there after nearly 5 hours in the salon and had a commitment to attend to I was in danger of being late for.