Heading Out - Balwyn North (814 reviews)

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Always pleased with the attention i receive at this salon.

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First time to the Salon. Minh cut my hair....best haircut ever. I will definitely be going back to him

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Had a haircut there today. When I booked in 6 days ago, the price was $95. After the haircut and was about to pay, I was told they increased the price and they will charge me $113. I showed them my booking email and they said “Yes price increased after booking”. No communication regarding price change at all. I understand that they are affected by lockdown and would like more income to compensate the loss. But honestly I feel very bad about the experience - money hungry and dishonest.

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Minh is such a hard worker! He is very professional, has a lovely manner, and his work is of a very high standard.

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Thank you for the amazing haircut Minh! So happy with it :D

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My poor rating is because I was kept waiting more than 30 minutes without an apology for the delay. I understand the receptionist was sick but an apology doesn't cost anything and respects that you are a client. The person I thought I was booked in wasn't the person who did my hair. There was no explanation for the increase in the cost of the cut and why a surcharge is now being charged. Although I like dogs I don't think it's appropriate to have two of them roaming the salon and jumping up on clients. Hopefully Stella will return to the salon, otherwise I will think twice about returning at this stage.