Ella Bache - Cleveland (1077 reviews)

Comment

The body scrub and facial were perfect. However, I had a speed pedicure. This treatment was administered after the body scrub and before the facial. Therefore, the polish should have dried properly if it was correctly applied. I came home after the treatments and put on socks and boots. When I took my socks off that night, they were stuck to my big toes on both feet. You can imagine what my pedicure looks like! I have pedicures regularly at another venue; this has never happened to me before. This procedure was one of three treatments my daughter treated me to for my birthday. I was very disappointed.

Comment

I was not really impressed with my high bikini wax. Area was not checked to see if even - it was uneven. Wax got stuck onto underwear garment and on skin. Top part of bikini line not completed. Further training required for person who completed wax.

Comment

Although I had a gift certificate, the overall appointment cost me quite a bit more. The continual up selling without offering a cost for treatment was very irritating. Then after the treatment feeling like they then wanted to hard sell the products they used!

Comment

I always like to provide positive feedback, however although the masseuse was very lovely & did a pretty good massage, unfortunately the surroundings & environment were not exactly exceptional, & I would probably not have commented if I hadn’t been asked to complete this survey. The room was pretty cold, & each time I was exposed for the massage the only part of me that was warm was where the stone was at that time. The text I was sent with the offer stated “warm up with a hot stone massage “. And the stones were either red hot or rather tepid. But worse than that was hearing the washing up, microwave etc in the kitchen. I could hear it perfectly, certainly not ultimate relaxation. It’s a shame as i was rather looking forward to the treatment.