Essential Beauty Knox (317 reviews)

Comment

Staff aren't very friendly

Comment

Usually I'm happy with the service but today the girl I had was in a rush and just sped through the waxing I had booked. She was rough and not caring. Was very disappointed and when she had finished she didn't say anything and just left the room. Usually my experiences have been a lot better.

Comment

I go to essential beauty for convieince and on occasion the therapists are friendly & professional. However my experiences have more often than not been unpleasant. Twice I have been burnt from the wax being to hot & staff are much more interested in getting you in & out and pushing as many up sales on you as possible. Given the service, quality of treatment and overall apparence & cleanliness of the salon the prices are far higher than they ought to be.

Comment

Hi, I started the IPL treatment about a few months ago with Tanya from Knox Essential Beauty. She told me I will need to pay $99 for every siting as a part of the special offer. She said I will receive 6th treatment free. So, I went ahead and she made me pay $300 for 3 treatments in advance. She also told me that as I have paid $300 in advance, I will now pay on my fourth and fifth visit however on my second visit she started asking for some more money in advance. I didn’t pay on second visit and she then made me pay on third and fourth visit in advance. Reasoning she gave me- I should pay in advance to keep the price locked in. She had never said this before I started all this. This is issue number one. Issue number two- My fifth treatment was with Sammy as Tanya after booking me in didn’t come to work that day. I was actually happy with the way Sammy took care of my treatment and she understood my skin type and hair growth patterns. After my fifth visit I realised that Tanya has not been doing a great job as she wasn’t going higher in temperature or focusing on the problem area and that is the reason I wasn’t seeing good result. I went today for my sixth visit and Sammy told me that now I would require six more treatments and I should pay 50% of it in advance to lock in the $99 price again. I informed her that Tanya had promised me that after the 6th visit, I would go into the maintenance stage. She told me that Tanya hadn’t been going higher in temperature and not looked into my problem areas of hair growth so I’m not in the maintenance stage yet. She pressurised me so much by showing me the new rate list etc that I had to pay another $250 in advance to lock in $99 treatment. I feel so cheated and feel like you guys are just trying to make money out of me, nothing else. Sammy said to me that because my last few treatments haven’t been as helpful as they usually are, I would require 6 more visits before I could go into maintenance stage. I told her that Tanya had informed me that as I started with the $99 rate, it would remain the same throughout. But here I was being forced again to pay $250-$300. Sammy said she can’t do anything about it because Tanya didn’t write down anything in my file. Where am I at fault here? Why am I being made to pay more and more? Today when I went in, I went with a mindset of attending a free session but in the end I paid $250 through my credit card, because I had no money readily available from the savings. I was pressurised to pay to lock in this price. I want that this is thoroughly looked into. My friend goes to hair free and pays $50 for the same treatment I’m getting from you and its also PAIN FREE. I come to you guys because I have been your long standing client. I need this resolved and I need to be compensated in and your staff re-educated about their operations. Please help me, I feel cheated and sad!!!!