L.M. Spa (678 reviews)

Comment

On arrival it was nice but then heading into the bathrooms it was very dirty and messy. Over flowing laundry baskets, dirt on the floor. Moving into the quiet area before the experience was lovely and peaceful. It was the perfect calming environment before heading into the room. Upon entering the room it was extremely hot and uncomfortable. I thought the temp could just be changed however I waited for about 5-10 minutes of my massage time for the therapist to get a fan and then set it up. Once the treatment started it was quite noisy outside the room. I assume with other customers who were laughing and talking. Perhaps signs that ask for quiet due to treatments in progress. The treatment its self was lovely and I can’t fault. Afterwards we used the pool and returned to the showers which were also dirty and nowhere to put try clothing in the cubical. Cleanliness is what let my experience down.

Comment

I’ve had many spa treatments in my life in Australia and overseas, this was my first visit to LM Spa and as I’m used to five star experience I was disappointed with the experience at this spa. Firstly there were rough road to get there and now my car requires a wash! My Moroccan steam experience was good, area for change and showers was disgusting and messy I don’t care that the place was busy these facilities need to be cleaned consistently. I was disappointed there was no disposable underwear for my three hour treatment, the music playing did my head in and I could barely relax, until almost half way that finally the staff member lowered the sound in treatment room, no aromatic scent anywhere, no candles or scent I asked for some aroma so I can feel the experience of three hour long! Unfortunately I didn’t feel it was worth the money, I was told when booking the Moroccan Melt that I could ask for change of massage like include a mask or scrub instead of 90mins continuous treatment. I was told I’ll have to pay extra so I declined. I don’t think I’ll return to this facility it felt like a leisure Centre because of people in and out of the pools and in the lounge there was a crowd. Nothing special about it, although the lady who treated me did her best and was nice and polite. I felt sorry for her doing three hours non stop! Anyhow definitely will go to eastern side of Melbourne for better spa experience next time.

Comment

Spa - has questions before treatment (ticked like to chat) minima response from staff during treatment

Comment

There was a cockroach at the pool. The steam room needs refurbishing The cake platter was very tiny for two to share. The massage therapist was 10/10 however. I was relaxed. Value for money not there.

Comment

This was not the first time I have attended this location, there was outside noise mainly talking while we were getting a massage which was not that relaxing and the men’s sauna was not working. The reception need to answer the phones r check for messages left on the answering machine instead of me ringing 3 times to book a massage. On a positive the pool was at a nice temperature.

Comment

The massage was nice but the oil was freezing cold and it ruined the ambiance for me as I would relax then be hit with cold oil ! Not a nice feeling to be honest Strength of massage was lovely and I liked that they respected that I didn’t want to chat . Much appreciated The spa was a bit unsatisfying the water kept going out of it we had to refill 3 times until we realised that one of the plugs was not secured properly The lights in the spa shine right into your face , not pleasant . For the cost I expected a better level of quality and Nice warm oil !