L.M. Spa (704 reviews)

Comment

There were far too many kids and people in th pool area for it to be a relaxing part of the experience. The spa seemed understaffed as nobody was restocking towels or cleaning up day beds no longer being used. We enquired about upgrading to a sale advertised on the change room doors and were told it's not possible as the restaurant would need more notice. Surely the restaurant could have been called to check availability at least. One of the massage therapists was clearly sick and coughing during the couples massage. Overall quite a disappointing visit compared to past experiences.

Comment

It was overall a relaxing experience. The ambient lighting was well done and the massage beds were comfortable. The massage and facial were good as well. However, it’s not a luxury spa in my opinion. The facilities are dated and it was quite cramped. And so, I think what they can do better in is in setting expectations. The photos on the website and descriptions do not really align. And so, it was a great spa experience but if you’re into more luxurious spas, then this is not for you.

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Amy was fantastic & very knowledgeable, thoroughly enjoyed my much-needed remedial massage. Downside, the price - I was charged $100 for 30mins. 60mins remedial is $160 so would think & also be fair to charge $80. Thanks:)

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Our therapists were lovely, and my partner loved his treatment. My treatment was good, however my therapist did leave the room twice during my 30 min facial. The second time was while I had a enzymatic peel on my skin, which result in my scalp massage not being very long. The therapist also took a while to return to the room once we unrobed and getting onto the beds.

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I have been coming to kancemire fir over 15 yrs , the service I received today was great , but the facilities need updating …very tired ..tiles broken in the sauna etc etc

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Hi overall experience was good. However I must mention the spa experience was not as good. When we were taken to the spa room before our massage we were told the bath temp was at 38 degrees. However when my daughter and I got into our baths we were both surprised at how the water was so mild, literally almost cold. We had to try and refill it with hot water ourselves. By the time we emptied some of the water out and refilled it to be warm enough the bubble bath was gone so it was just water. It took almost 10 min to refill the bath. So unfortunately the bath experience wasn't what we expected as it cut into our time. The music was loud and repetitive. The same song played over and over and to be honest it wasn't a relaxing sound. It wasn't until our massages that the therapist turned it off and changed the track. She also agreed it wasn't a relaxing track to listen to. Apart from that the therapist themselves were great. The massage and facial my daughter and I received were very good. Had we have had a nice spa experience I would give it a higher rating.