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Serenity at the Avenue (1400 reviews)



Ranked 24 of 44 in Queensland

Corner Woodward & Pease Streets, Shop 1, Edge Hill, Qld, 4870, Australia

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You can book at Serenity at the Avenue Edge Hill online using our Book Now button located above. Select from a list of services offered, pick your favourite Serenity at the Avenue staff member and book from the dates available.

At Serenity at the Avenue, we aim to provide you with a tranquil haven where you can escape the outside world........... for a moment. We offer you the opportunity to enjoy the restorative sensations of massage, the delight of gentle body exfoliation and the renewing results of professional skin care....... it is a pleasure to welcome you to our world.


Reviewed by 1400 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Serenity at the Avenue were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON Closed
TUE 9:30 AM to 6:00 PM
WED 9:30 AM to 6:00 PM
THU 9:30 AM to 7:00 PM
FRI 9:30 AM to 6:00 PM
SAT 8:30 AM to 1:00 PM
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Brands Stocked



What our customers are saying about us

Commented reviews only




Kanimbla
22 May 2013
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I really enjoy the experience at Serenity. My only gripe is with the cost of treatments. They are some of the highest I would say in Cairns. Yes, the atmosphere is lovely, however for me, i am primarily concerned with the end result. From my experience, other salons who don't charge as much deliver the same final result. So, given the current economic climate, there is a chance I would opt for another salon in the future. Or, keep using Serenity, but go back less frequently. As an example, eyebrow waxes are about $28 at Serenity (?I think). There are other places in Cairns who have charged $15-18 for the same service. Given it's usually a 5-10 minute procedure, it seems a big variation. I would say the same for other waxing. Has Serenity considered some sort of loyalty/points program? I would be less likely to switch if that were the case. (These comments do not need to be publicly displayed, but rather viewed hopefully by management.)



Yorkeys Knob
06 Sep 2013
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Cairns
09 Oct 2014
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Smithfield
17 Mar 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Cairns
12 Mar 2015
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Cairns
03 Aug 2019
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

As I have frequented this spa in the past I was so excited to finally be able to afford to come back for my favourite hot stone massage as my previous experiences were wonderful. However was sadly disappointed this time. I didn’t want to say anything as didn't want to be 'that' customer or hurt the feelings of the massage therapist. I felt like they didnt quite know what they were doing. Almost no pressure was used, the scalp massage felt like hair was being pulled out and just hurt. I felt like I parted with alot of money for a service I could have gotten from my partner for free. It's really deterred me from wanting to come back 😞

Response from Serenity at the Avenue

I would love to talk you regarding your treatment, it is really important to me, and any small business that our guests rave about our services rather than feel disappointed. If you could call the salon 40 323 666 I would really appreciate it :) Kendall

Posted on 06 Aug 2019


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