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Urban Chic (1613 reviews)



487 Waterworks Road, Ashgrove, Qld, 4060, Australia

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You can book at Urban Chic Ashgrove online using our Book Now button located above. Select from a list of services offered, pick your favourite Urban Chic staff member and book from the dates available.

Reviewed by 1613 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Urban Chic were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON Closed
TUE 9:00 AM to 5:00 PM
WED 9:00 AM to 9:00 PM
THU 9:00 AM to 9:00 PM
FRI 9:00 AM to 5:00 PM
SAT Closed
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Services

Ladies Cut Mens Cut Childrens Cut Blowdry Upstyle
Highlights Permanent Colour Lightening Semi-Permanent Colour Straightening
Extensions Facial Tinting Facial Waxing Treatments

Brands Stocked


What our customers are saying about us

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Mount Mee
03 Oct 2014
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Really happy with the colour jess did on my hair. The best it's been done in a long time


19 Jan 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I walked into the salon and nobody seemed to notice or care that I was there. Granted, they were quite busy. Eventually someone told me to take a seat. The owner had her husband there and he was going on about accomodation deals for their upcoming holiday which seemed quite unprofessional to me. After about 20 minutes I was finally taken to a chair and then had to wait some more. Finally met my hairdresser, Carla, who was as awesome! Professional, gave me advice and was super friendly. The whole time the owner was calling clients and telling them she was going on holidays so had to rearrange their appointments, fine, but when it interferes with your other staff’s ability to use the til for their clients it’s pretty annoying. I would go back again for Carla.

Response from Urban Chic

Thank you for your review, I always appreciate any feedback from our clients on their experience at Urban Chic, however I would just like to clarify with you some of the issues you experienced today as this morning was not the normal! My apologies that you weren’t greeted in an appropriate manner, sometimes when the salon is busy we may miss someone walking in, this is unacceptable and I’ll endeavor that this doesn’t occur again! Our next point is something you’re unaware of, what my husband was organising for me was not a family holiday but my accommodation in New York for New York Fashion Week were I’d only been asked yesterday to lead a Team for Wella Australia, so as you can imagine leaving within two weeks causes many issues, which you experienced today, organising any work trip usually involves business hours during which I can contact all my prebooked clients and arrange new appointments for them inevitably these clients will be done after hours, which then leads to less access to our computer system I apologise if this was an inconvenience to you. I’m pleased you enjoyed your experience with Carla today and hope you enjoy your new haircut. kind Regards, Amy Gaudie

Posted on 27 May 2018


10 Jan 2024
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

My hair is a no blended mess of some blonde bits and other shades, not a result that matches the expense

Ashgrove
20 Oct 2017
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I have loved coming here for many years now but lately have found it to be really expensive. My cut and colour the other day was $320! And whilst this included the olaplex, I didn’t get a blow dry.


Ashgrove
30 Jan 2015
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

The staff are really pleasant and run to schedule.


Ashgrove
20 Jul 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

This is my 3rd or 4th visit and whilst I have full confidence in your skills and professionalism I feel that most of the staff look a bit busy and stressed and not overly friendly environment. Also my hair service takes longer than anywhere I've ever been. This all makes me feel a bit agitated by the end of the visit.

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