Pure Indulgence - Toowoomba (3105 reviews)

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I am very disappointed with the tinting and waxing I had yesterday. My 11 yr old grandson said I had mens eyebrow.I scubbed the to remove dome colour also I did want them thinner at the point closest to my nose. But was told that was the right thickness from measurements. I am getting them thinned out by another person today therefore there was no value for mondy as I have to spend more to gdt them fixed. The lighting in the room is dim therefore I didn't think they were so dark. Redards Dianne Croft

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I would not normally be one to complain and if I had had only one of these experiences alone then I would be inclined just to pass it off as a one off. Unfortunately though I have had three bad experiences now with this salon in three weeks. 1st - I had facial waxing and an eyelash tint. I ended up with a small bald patch in my hair where the therapist dropped wax and pulled it out. My sister also had a piece of hair cut out today from wax being dropped on her. 2nd - Definitely the worst of the three. I had a brazillian and half leg wax. It was a particularly hot day and I was put in a rather hot room with an electric blanket on. Because it was so hot the wax wasn't setting properly which in turn caused the whole thing to hurt more. I ended up with wax all over my clothes from the wax being dropped on me back and forth from the pot. And I ended up with a reaction on my legs which I have never had in 15 years of waxing. Lastly, today I had booked in for another facial waxing and eyelash tint. My appointment was attended to 40 minutes late. Again, I do not normally express my concerns but considering I have had three bad experiences out of four appointments I feel this should be brought to your attention. I do not feel that the quality of service has reflected the near $400 I have spent there in the last month.

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I found the bed and the room too warm and asked for the heat packs to be removed, I should have also asked for the blanket to be turned off!

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Love Kate. She rocks!

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I had my legs waxed. The service was amazing by Kate in Toowoomba. Went above and beyond for just a led wax. Thank you.

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I found the treatment I received was fantastic. What I did find quite unsuitable was the fact that I was given 2 gift vouchers and to use those vouchers I had to make an appointment on a Monday, Tuesday or Wenesday now that is fine if you don't work full time, as I am a business owner myself that is very difficult to get away during office hours. I asked to be booked in on a Thursday night or Saturday afternoon but was told I could only book in at the start of the week. I arranged to get time off for my appointment only to get to the store to find they hadn't even opened yet. According to their trading times they open at 9.00 am my appointment was for 9.10am myself and tow other ladies waited until nearly 9.30am before being let in.