Pure Indulgence - Sunshine Plaza (2834 reviews)

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As usual the two ladies who worked on me were great. I came home feeling and looking great.

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loved my time at pure indulgence..my therapist that I normally have had another booking, but now I have two fav therapists

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It would be appreciated if you could somehow ensure that clients have the same therapist for visits. I find the therapist I had last week really does a great job of my waxing service but I don't recall actually ensuring that I get her. I don't even remember her name to be honest but would love it if she was always available when I asked for an appointment (even if it means you let me know she is only available at a particular day/time so I have to change my appointment time request to get her). This would help me as I trust her to do a good job where some other therapists do not do such a good job I have found. Perhaps something can be done to your computer system to assist with this.

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Beautiful facial. Wonderful therapist. Excellent quality. Lovely products. The only downside was that the facial I booked was advertised as 1hr 10mins yet the treatment itself only went for 45 minutes. Otherwise a very relaxing experience.

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Nicole was amazing! However the spa wasn’t as relaxing as it could be due to the noise level and the rooms/ towels need updating

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I was devastated when I learnt that my favourist therapist was on holidays (How dare she leave me when I needed her??!!). I suspect she knew I was planning to come and decided I wasn't worth her time! I will exact revenge so she had better watch out! Anyway, instead I had a therapist I have never had before who was quite good, Nikya(sorry if this is misspelt!). She was thorough in seeking information about the products I use, listened to the advice I gave regarding my usual inability to use peels and gave information about the current deals available on products I regularly use. Once she commenced the facial, she was professional. When applying the peel section, she sought info about how I was dealing with it then made a point of massaging the product in in such a way that it alleviated the tingling. At the end of the facial I was surprised to see that I had not been as affected by the peel product used as I anticipated. Overall I was pleased with the work done by this new therapist. One thing I do encourage her to do though is to seek feedback from her client as to the pressure used during facials. I found that she was somewhat stronger than I recall experiencing during a facial. However, since she was new to me, I did not complain and merely noted this for future reference. Since a facial should be an enjoyable experience, some clients might find her strong massage technique off putting.