Pure Indulgence - Springfield (2766 reviews)

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I'd like to upload more pictures as the facial was divine as was the massage but unfortunately the manicure and pedicure was substandard and took far longer than anticipated as the varnish was thick and wouldn't cooperate for the beautician.

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Every other time would come out after a massage feeling wow and that was worth it, but this time it was like just a ok massage, nothing special, 90% of the time was spent on the back. First time walking out feeling disappointed.

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Other Pure Indulgence had nicer environment, better standards of pedicure, went longer, higher quality service

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My regular masseuse left and since then the quality of service has not been very good. My massages have not had any variation nor have they served a purpose. They have been uncomfortable and boring. Even if I wanted a relaxing massage they aren't at all. I will be going else where as I have had three different staff and none of them have performed the massage the way I asked them to.

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Unfortunately my regular lady was off sick which I wish I would have known and would have made appointment for another time! My experience is usually great but this time it was rushed, not as much attention to detail and I don't think she washed her hands after massaging my feet!

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The entrance of the shop isnt very appealing to a indulgent spa experience. The room was very plain. Not much a of a relaxing ambiance. and I could hear the outside noise. The girl who did my massage was lovey , and did exactly as i wanted. I dont think i will go back any time soon. as it was quite expensive for a general massage. It would of being better to have a quiet and pretty ambiance. the rooms and the front store are not appealing.