Pure Indulgence - Springfield (2766 reviews)

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I received a "Pure Escape" spa package for Christmas that I recently utilised. The package was for a half hour back massage with hot stones included. Also included was an Essential Pedicure. The massage was very enjoyable and relaxing. However, there were a couple of things that I was a little disappointed about with the pedicure. Given this package was $130 I would have expected at least some sort of foot massage but this wasn't included (my favourite part!). The polish applied to my toes was not to my standard and had some patchiness about it. The other issue I had was with the exfoliation of my lower legs as one of the first steps of the pedicure which then left my legs itching the whole way through. There was no moisturiser applied. I can only assume these things cost more. Not value for money in my opinion. Another issue I experienced was there was competing music playing i.e. the relaxing salon music and music from another store I assume. Not their fault I no, but not totalling relaxing.

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There is some high sales pressure to purchase products which can be purchased elsewhere for a lot less..............this makes one think there is a commission for therapists. It is most unnerving to be pushed and spoils the experience! Therapists clearly are not happy if you decline to purchase a recommended item; even after paying (what I call a large amount of money,$520) for a series of treatments and then they are 'miffed', as demonstrated by the non verbal body language, when the customer declines to spend another $200 and that clearly is just the start of what is recommended that you do purchase ! Not everyone is on such a large income!

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Just a quick note to clarify my response to the last question. This is no reflection on Pure Indulgence's professionalism or service, I just make it a habit never to refer anything to anyone. I have had several bad experiences in the past and find it safer to just avoid the whole issue. When asked by new people in the area I let them know that you are at Orion and if asked I will confirm that I have used the salon and have never had a bad experience there, but that's as close to a referral as I will come.

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It was extremely hot waiting to be attended to in the wait area

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Zoe is a professional and passionate therapist who listened to my concerns and made me feel at ease.

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Pip is incredible, after every visit my friends say how magnificent my eye brows look. I did however feel the moral at the salon has changed dramatically, and not for the better - everyone working there looked like they had been kicked and they looked very sad and troubled... I understand there has been a change in management, what a shame the Manager has managed to bring everyone down... I will be very disappointed if the prices go up prior to any salon upgrade, the salon is looking as worn out as its people 😨