Pure Indulgence - Springfield (2802 reviews)

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Needs better relaxation music, the music was like on telephone hold music

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Asked for firm massage far too much oil applied not even relaxing no flow to massage

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I booked and paid for a 60 minute facial and was told the appointment would be 70mins to allow for consultation. My appointment started at 9:30 but my facial treatment didn’t commence until 10am after I checked the time with my consultant. I then told her I had another appointment to go to and have to leave by 11am. Once the treatment was finished, it had only been 50 minutes, not the 60 minutes I had paid for. I’m not really happy paying for a 60 minute facial for $124 but only receiving 50 minutes. My consultant was lovely, but I feel I deserved the extra 10 minutes I paid for. My appointment was on Friday 10th Feb at Springfield central

Comment

Hi I had a facial which was great but my voucher was for the ultimate which was a facial massage and pedicure but only got the facial and two more bookings for more facials .as I think I wasn't booked in for the ultimate as it was a Christmas gift.but I did really enjoyed the facial and the staff are lovely.

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The end result of my treatment was not up to standard. I sometimes feel service is compromised when using a "gift card" rather than paying for the service.

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The nail polish is all under my nails. Bubbles in the finish and streaks. I also had a massage that has left me more sore than when I arrived. My neck absolutely hurts now and have a pounding headache. Not the first time I have left like this after a massage from there. Had a gift card so had to use it with them.