Pure Indulgence - Robina North (2694 reviews)

Comment

As I was having my massage the noise next door of laughing out loud and talking disturbed me. You have relaxing soft music and the massage I was totally enjoying until the noise. Perhaps the staff could speak in a quieter tone so as not to disturb other clients. Also I was supposed to have a foot massage but the girl told me that she had decided to give me a head massage because of my pain in my shoulder and neck but it would have been nice to have been consulted Perhaps I should have been asked my preference. However the treatment I received I could not fault very relaxing (almost).

Comment

Thank you for the opportunity. I would like to say that Tenille was wonderful and professional. But I am very disappointed in the "new" essential pedicure. My best friend always gives me a voucher for this special treatment for my birthday or special occasion. This time my friend bought the voucher just before 26.2.15 knowing that she was buying the essential pedicure package that I always received: pedicure, foot soak, nail colour and lower leg salt scrub and foot massage. I have been extremely busy renovating a house and also it was the 2 year anniversary of my father passing and my best friend knew that buying this voucher was really going to be a pampering experience for me. I excitedly looked at the website back in February around my birthday and drooled over the treatment package and was super excited it was going to go for an hour. Today was a major disappointment. It was just a normal old pedicure. No leg salt scrub, no music, no massage and all done in 40 minutes. I felt bad for my girlfriend because she thought I would be experiencing what she normally buys me. Plus I was told that it was just on Saturday (4 days ago) that the menu had changed. But why should I be disadvantaged when the payment was made back in late February. There is a whole year to use the voucher but I couldn't wait but what my girlfriend bought was NOT what was delivered. I walked out of the salon, pleasant to Tenille, but felt very short changed on my treatment and felt bad for my friend paying $59, which is a lot for a present but not when you think you are giving a friend a treatment paradise session. Have to question whether I would return in the future.....

Comment

the colour of my eyebrows was too light and was gone within 24 hours. lovely lady just needs experience. i was talked into the deal which i was told twice was $100 but actually $230 and i proceeded as i was embarrassed. i was not happy with my results.

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Beautiful products, comfortable beds and nice atmosphere, however I purchased a package which included a microdermabrasion but I was not given one. At the end of the treatment I questioned this and was told my skin had some redness and was dry and so wasn't a candidate for microdermabrasion. I should have been advised this at the start and given option for microdermabrasion in areas that were suitable i.e. undereye and decolletage. I am very disappointed as I have been to Pure Indulgence many times before and expect better.

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Felt like my service was rushed with sped up facial and back massage. Didn’t even feel the hot stones.

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I love saving my money and coming to pure indulgence to do exactly as the title describes. Pure indulgence is always my first and only choice because of the professional high quality service. However the last few appointments I have had, I feel as though I was just a number and not a client. The service has been consistently poor of recent. I have attempted to alter between staff however the service has been the same all around. Any wax service I have, I find that I am just waxed and no attempt is made to tweeze stray hairs and I often go home and tweeze it myself. I am amazed at how much hair is being left behind and I wonder why I am paying someone that amount of money for half a job. Please pure indulgence bring back the attention and care that you once maintained at a high level.