Pure Indulgence - North Lakes (3398 reviews)

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Really poor experience, which is sad because I know Pure Indulgence has wonderful services but the Pure Indulgence signature massage is extremely overpriced for what it is, It should not be advertised as an Indian Head Massage because it’s literally just a head scratch... nothing more. I told my therapist I keep tension in my neck and shoulders and that was completely disregarded as she mostly worked on my lower back. As soon as the ‘massage’ was complete, I was overwhelmed with special offers for December and package deals and all this other crap that could have just been said after I was dressed and out of the room and at the front desk. Really really disappointed in My experience at Pure Indulgence North Lakes. Please actually provide the services you outline on your website and in your brochure, an Indian Head Massage is so much more then just a head scratch.

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A friend and I had the same service and it’s likely that her review would be a bit better, mine not so much giv n the state I was in when ‘finished’. I was still coated in that much product that I was concerned about the leather seats in the car!

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Massage was fine but for a 30min massage only actually got 15minutes

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I received a massage from the North Lakes salon which unfortunately wasn’t very relaxing. The staff were lovely and the environment was very relaxing (minus the dodgy music speaker) however this is where it ended. The massage started with hot towels on the feet followed by inhaling essential oils which was a promising start to the 40min massage. The therapist gave me what felt like a deep pressure massage rather than a relaxing Swedish massage with gentle to medium pressure which was discussed prior to the treatment commencing. The pressure was that firm the massage table was creaking. The therapist did not ask if the pressure was ok at the start of the massage. Halfway through the massage I had to ask the therapist to apply a lighter pressure which she did for maybe 2 further movements and continued to be extremely firm again. The technique with what felt like elbows pressing into my spine was very uncomfortable also. I didn’t enjoy ending the experience laying on my back with added oil spread to my hair for an unwanted face and 30second head massage as nice as the thought is, it should have ended with either the back, legs or feet. It wasn’t an enjoyable experience unfortunately. I felt more tense and sore post the massage and relived no stress or tension. Again, the therapists in the store were lovely just the treatment itself was a let down.

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The service I got today was average. I do not believe it was worth the money I paid for it and am quite disappointed. I could have got a better pedicure elsewhere for half the price I paid. Will not be going back for a pedicure here.

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Paid for dermalogica treatment for 60 min and received 45 min with yuva products and the person I asked for was changed with no notification. The speakers were broken. The bed with warm blanket was nice