Pure Indulgence - North Lakes (3364 reviews)

Comment

My experience at Pure Indulgence as a business it meets the basic requirements of a business providing services, with a challenge for Saturday bookings. My Therapist was excellent , she had a in-depth knowledge of Anatomy,Body Systems , the companies stock/ products and I did I received a professional and person centred service .

Comment

My appointment was booked in for 6pm (which was confirmed via text message) when I arrived I was told that they had me booked in at 610pm. I was then not seen until 640pm, I was only informed at 630pm, that the young lady which was running late (I do not have a problem with this), however the communication of the running late was not acceptable. I was provided with a gift at the end to apologies. The young girl that completed my treatment was lovely and did a great job.

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My 'indulgence' was rushed, the staff member came across as stressed and was a bit rough with the microdermabrasion. I have had the same treatment before with a much better experience. Unfortunate.

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Very relaxing, liked the brow shape, pleasant consultant, not over bearing, reception booked me in for walk-in appointment with only 30min wait, helpful advice for my questions, no hard sell.

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My beauty consultant was very good however there was some communication breakdown with the services I had asked for. This ended up costing me more than expected. I feel the products are very expensive although I appreciate that they are of excellent quality. I also feel that, as with many beauty salons I have been to, the push to sell products and services continues until I leave the salon. This really puts me off a return visit. I go to feel relaxed but can't help but feel tense about the up sell all the time.

Comment

I don't what the last cream was but my left Eye is red and watery and still sore